Head of Business Continuity and Resilience

Job Description

Primary Details Time Type: Full time Worker Type: Employee Head of Business Continuity and Operational Resilience/Senior Business Continuity and Operational Resilience Manager (depending on experience)LondonFixed term contact – Maternity CoverThe OpportunityQBE Europe is recruiting for a Head of Business Continuity and Operational Resilience/Senior Business Continuity and Operational Resilience Manager to join a well-established risk and resilience team in our London office. In the role you will be responsiblefor leading the development and maintenance of policies and frameworks for business continuity and operational resilience. You will champion practical resilience within the business by guiding change in projects by identifying and responding to impacts.Your new roleStrategy & Planning

• Participate in the annual planning of activities and objectives to ensure high quality results.
• Interpret requirements into practical / pragmatic solutions for EO keeping the customer at the heart of the design.
• Determine own work priorities and activities in line with agreed plans balancing conflicting demands to ensure the achievement of personal and team objectives.

• Lead business continuity and operational resilience activities in line with the agreed strategy and approach, defining procedures and standards.
• Drive continuous development of capability through assessment and improvement ensuring EO operating model is effective and good value.

General

• Guide business functions around implementation of business continuity and operational resilience requirements.
• Develop & deliver training and communications plans for including targeted training to senior management.
• Review and maintain key data, MI and performance indicators monitoring compliance with requirements.
• Develop a holistic view of business units, in order to understand the impact of changes and factor this into future communications, problem solving and maintenance activities.
• Engage and communicate effectively with internal customers at all levels, in order to enhance delivery, undertake challenge, drive continuous improvement and tailor approach to their requirements.

Technical performance:

• Act as EOs subject matter expert regarding the frameworks and standards to provide effective guidance and advice.
• Represent Operational Risk in business and IT change projects, including acquisitions, to identify potential risks and provide input which enables effective planning and action.
• Provide input into ERM processes, such as scenario development, risk and issue management .
• Actively undertake personal development to ensure up to date knowledge and skill relevant to each framework.
• Manage the business continuity and operational resilience tools and liaise with software providers to resolve issues and implement system changes.
• Coordinating crisis/incident handling.

People Development:

• Acts as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice.
• Foster a culture of continuous improvement, motivation, and collaboration with those engaged in the process.
• Supports others in the team to assist in the achievement of their personal objectives and personal development.

About you

• Experience with financial services, preferably commercial insurance and / or reinsurance.
• Experience in a business facing role.
• Proven experience of handling data and producing operational documentation in a structured, coherent, and efficient manner for various audiences
• Proven ability to review, understand and interpret documents.
• Proven experience of working effectively with all levels throughout the organisation
• Sound experience of evidenced based control development and execution.
• Experience of working in a flexible environment
• Sound Business Continuity and Operational Resilience management experience.
• Experience of working in a regulated environment & dealing with internal and external audits.

Why QBE At My BestAt QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can changedepending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBEDNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverseworkforce.At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of todays workforce. QBE aims to build a workplace that is fair and inclusive because we want toattract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).#LI-HybridSome of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business CanadaEmployer of the Year 2022Winner – Insurance InsiderBritish Claims Awards 2022 Winner - InsurTech AwardInsurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the YearWorking Families Best Practice Awards 2021 Finalist for: Best COVID-19 ResponseInsurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Ch