Gucci Client Advisor - Bond Street

Job Description

Summary About Gucci Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity,Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at www.gucci.com.Soon we will open the doors to a beautiful new Gucci flagship store on New Bond Street in London and we welcome you to be part of the journey. As we delight our clients in our new store location, we want to meet Client Advisors who can bring the Gucci brandnarrative to life and make people dream through our beautiful products and excellent service. We have an exciting and unique Client Advisor opportunity available in our New Bond Street Store. At GUCCI we want to connect with our local markets we want to connectwith the best Client Advisors who excel in Clienteling, are passionate about selling and always achieve results. Job Description Key accountabilities Driving sales * Achieves individual and team sales and customer targets, KPIs by effectively using availabledata/systems to better understand own performance and sales opportunities. * Collects meaningful customer information throughout the client journey to feed into the CRM system. * Effectively uses cross- and upselling techniques to maximize sales opportunities.* Guides and influences the client to make the best possible decision to buy the right product. Client experience * Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in linewith hospitality guidelines and welcome techniques. * Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store. * Engages with clients to uncover purchase motivations by asking goodquestions and listening to clients. * Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques. * Develops local and international client base and seeks to recruit and develop top clients. Productand Customer Knowledge * Using knowledge of Gucci and our products, engages with the clients using storytelling. * Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the bestpossible solutions for our clients. * Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theatre, arts, travel, etc) * Combines styling knowledge with the ability to mix-and-match products to best servethe client. Store operations * Has a sound understanding of back of house procedures and operations. * Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …) * Is aware andexecutes visual merchandising standards in line with guidelines. * Understands how the store operates and how to best contribute to the overall functioning of the store. Key Requirements * Experience in working in a fast-paced and high-end luxury brand (goodsor services) * Proven track record in building and maintaining strong relationships with clients. * Strong track record of individual performance, delivering results beyond expectations. * Passion for and sound knowledge about Gucci and luxury fashion. * Advancedknowledge in Ready-to-Wear styling and wardrobe mastery. * Fluent in English. * Ability to work varied hours/days, including weekends, and holidays as needed. Gucci is made of people who are diverse, talented and unique. Youre invited to come and show usthe Dream-maker that you are. Job Type Regular Start Date 2023-07-24 Schedule Full time Organization Gucci Ltd.