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Job Location | London |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Croner-i are a leader in knowledge and content for the Accountancy, Compliance, HR and Health & Safety sectors. We have a fantastic reputation and client base within these industries and have aggressive growth plans for the next 3 years and beyond. You arejoining our organisation at an incredibly exciting time. Our client base is ever-expanding, and we are now a multi-award-winning place to work. Our consistent focus on client satisfaction continues, driven by the excellence of our people. The office is fast-pacedand busy, so we look for colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers.An exciting opportunity has arisen to join the growing ICT Department and become a member of the Service Desk team working in a dynamic and fast paced environment with new challenges every day, based in our London Blackfriars office working within our Croner-ibusiness.You will be working in a team-based environment on the Service Desk, providing first line support to users in all our offices. Your main responsibilities will be providing first time fixes where possible, commissioning and building user equipment and triagingand escalating tickets when required.A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT servicesand the user experience.