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Graduate Software/Application Support Co-ordinator

Job LocationLondon
EducationNot Mentioned
Salary23,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are looking for a Graduate to join a subsidiary of a world leading supplier of responsibly sourced gemstones. The subsidiary is a software based company, focussing on internally built knowledgebase system, which is designed to enhance team communication,collaboration and reporting by sharing updated information on people, companies, events, planning, projects, inventory, CMS, training, policies, products, risks, legal agreements and sales orders.Due to continued success, they are now looking for a graduate from any discipline to join their London Victoria office. This is a hybrid role (3 days office 2 from home) and is paying £23-26,000. You will do/be:

  • Capturing, updating, uploading and managing data in the knowledgebase (which will include extensive and routine data entry relating to, inter alia, companies and individuals as part of CRM initiatives)
  • Entering data and information on behalf of other users, including contact details and updates regarding people, companies, events, planning, projects, inventory, training, policies, products and sales orders
  • Monitoring, curating and improving user entries and providing ongoing guidance to users for optimal information effectiveness
  • Internet and desktop research to keep the knowledgebase updated with news and current affairs relating to the Group as well as to aid CRM
  • Providing training and development to new and existing users (includes preparation and maintenance of user and training materials)
  • Acting as the helpdesk for users to assist with queries and issues
  • Collating and interpreting user feedback and comments in order to make continual system improvements
Requirements
  • University graduate (any field)
  • Experience with data or information systems would be desirable
  • A robust knowledge of Microsoft Office (Word, Excel and PowerPoint), PDF, ideally with an strong interest in IT and systems/software
  • A high degree of accuracy, with strong attention to detail and a professional, thorough approach
  • A proclivity for proper administration and record-keeping
  • Excellent organisational, interpersonal and communication skills
Benefits
  • £23-26,000 depending on experience
  • Hybrid working

Keyskills :
1st line supportcoordinatorapplication support

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