Governance and Complaints Officer

Job Description

Its a busy, hands-on role supporting the Head of Governance with planning for and attending Boardand Standing Committee meetings as required as well as providing support to our branches to helpthem deliver on their governance requirements , supporting the recruitment of members to committeesand supporting key projects including Congress and Trustee and Presidential Elections.Client DetailsMy client is a not-for-profit, UK registered charityDescriptionTo provide administrative support a range of governance activities, including development andreview of governance policies and processes; recruitment and appointment of Committeemembers; supporting the induction process for new members and developing, implementingand continuously monitoring and improving governance frameworks.* To act as the key point of contact for the Chairs of the Standing Committees andsubcommittees and provide support..* To service Standing Committee meetings and subcommittees, ensuring the smoothconduct of business, including all logistical and other arrangements - including attending andconvening meetings, minute taking, following up actions (including out of session business) andensuring actions are communicated and taken forward by the appropriate key people.* To provide administrative support for the complaints handling process.* To collate and manage confidential information and maintain the strict confidentiality of thediscussions that take place at meetings.* Upload papers relating to Board and Committee meetings to the relevant forum.* To support the administration for the Trustee and Presidential elections and Congress under thedirection of the Head of Governance.* Preparation of the annual governance calendar and issuing meeting invitations to attendeesand where necessary make room bookings.* Provide support for travel arrangements for office holders and staff attending Board andCommittee meetings in person.* Processing of invoices and expenses that relate the governance and meeting attendance.* Ensure the CRM is updated as appropriate with Branch Committee membership, Boardmembership and Standing Committee membership.* Ensure the Governance pages on the website are maintained and current, this includesinformation about our branches and their committees* Supporting the branches in meeting their governance requirements and attendance at RegionalBranch Chair meetings.* Provide assistance to the Head of Governance regarding all matters relating to the governanceof the Institute, and any ad hoc research or projects* To provide administrative support to the PCC and in the complaints handling process.ProfileEssential:* Word, Excel, PowerPoint, Outlook, SharePoint, and Teams skills and experience.* Strong attention to detail and excellent written and spoken English.* Understanding of confidentiality and sensitivity of governance work.* The ability to work with and influence colleagues at all levels and experience of working withboards and/or committees* Excellent planning, scheduling and coordination skills.* An aptitude for problem solving and managing projects with stretching delivery deadlines.* A confident and proactive approach.* Good teamwork, communication and interpersonal skills.Desirable:* Previous experience in a governance or committee administration role.* Understanding of charity governance and legislation.Summary terms and conditionsContract: Permanent, Full-timeSalary: circaJob OfferAnnual leave: 25 days holidays per annum plus UK bank holidays. Additional leave betweenChristmas and New Year.Pension: Generous Pension Scheme (from day 1 of joining)Healthcare: Vitality Health UK - Company scheme subject to terms and conditions.Life assurance: Company life assurance scheme (4 x annual salary).Other Benefits:* Season ticket loan* Cycle to work scheme* PerkBox (employee money saving platform)* Gym/Fitness scheme* Flexible working hours - core hours* EAP (Employee Assistance Program)* Wellness and Social incentives e.g. Christmas party, summer party,International day, Charity events* Financial Wellbeing seminars and access to e-portal* Learning and Development opportunities* Enhanced Family policies