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Global Customer Success Assistant (f/m/d) - Italian Speaking

Awin
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Purpose of PositionOur Awin Access solution is designed for micro-SMEs, start-ups and advertisers taking their first step in affiliate and partner marketing, where they can launch a self-managed programme pain-free without high cost or long commitment.Awin Access launched in the UK in January 2020 after a pilot period, and is now available in Benelux, Germany, France, Italy, Spain, Eastern Europe, Nordics, USA and Brazil.As Global Customer Success Assistant you will be responsible for supporting the central Awin Access team with a variety of administrative tasks specifically for the IT market to help drive performance for this customer segment.A fantastic opportunity to be part of a fast paced and dynamic team who are passionate to help progress the grassroot brands of the future.Key Tasks

  • Managing the Awin Access IT new business enquiries queue including approval of applications and answering new business support queries
  • Administering advertiser account creation, helping to monitor and resolve payment queries and conduct programme launch sign-off checks
  • Monitoring delayed integrations with the technical integration team and processing application cancellations
  • Assisting with management of programme upsells such as marketing opportunities
  • Co-ordinating users being added to the lifecycle email campaign, and suggesting new ideas
  • Support with onboarding queries
Skills & Expertise
  • Fluent Italian (spoken and written)
  • Enthusiastic, committed and an epic amount of tenacity!
  • Excellent customer service skills
  • Ability to see the bigger picture and identify areas of opportunity and risk
  • Committed to growing the service division as quickly as possible, providing friendly and efficient support fast tracking advertisers
  • Seeks ownership and readily accepts accountability
  • Excellent time management and organizational skills to maintain own work flow and meet deadlines
  • Confident and excellent communicator with a keen attention to detail
  • Fast learner and eager to deepen knowledge and understanding
  • Numerate with a good level of knowledge of MS Office packages
Our Offer
  • Say thank you to colleagues by sending them a voucher through our peer-to-peer programme
  • Improve your German or English language by participating in our in-house language course
  • 2 paid days off per year, during working hours to volunteer with a community organization
  • Use our company training offers to gain and improve your knowledge on a variety of topics
  • Taking care of your mental wellbeing by offering access to our various mental health initiatives
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.Like all businesses, weve had to adapt and nurture our culture in a virtual environment. Our virtual Life @ Awin hub brings our colleagues from across the globe together for various social activities.Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employeespowering our vision to build the worlds leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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