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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Were looking for a Global Complaints Senior Lead to join our team across one of our offices. This role is a unique opportunity to have an impact on Wises mission , grow as a leader, help save millions more people money and work in a disruptive, fast-growingand fun environment. Our mission:Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the worlds first platform to offer true multi-currency banking , and they can spend every day using ourWise debit card. About this role: Within this large mission, the Complaints function at Wise is a team that has doubled in size across the last few months, it is a team that comes with huge responsibility and reaches across Wise globally. Responsible for:Ensuring that all of our unhappiest customers are treated fairly and in line with our regulators expectations, the team needs to handle the communication with the arbitration bodies, support other teams in handling customer complaints, as well as work witha growing number of stakeholders around the company. As a Global Complaints Lead, you get to empower the teams, developing, supporting and coaching the team leads in the domain, drive large-scale initiatives and help us solve problems that have a long-lasting impact. Be an experienced people manager, having looked after team leads and driven performance across multiple teams. The department structure was previously across three locations (Tallinn, Budapest, Tampa), whilst across summer 2023 we have spread out operationally to Singapore, Tokyo, London and are looking into Israel. The teams work together to effectively support allthe other operational teams, while pushing all the internal partners to constantly improve the way they serve our customers. Heres how youll be contributing to the Complaints department:Define, scope and execute long term plans and objectives in the domain, in coordination with all the relevant internal and external stakeholders;