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Germanspeaking Inside Sales Centre Agent

Job LocationLondon
EducationNot Mentioned
Salary£20,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

German-speaking Inside Sales Centre AgentAn International airline seeks a German-speaking Inside Sales Centre Agent to join their busy office in East London. Reporting to the Assistant Manager and Supervisor you will provide excellent customer service to passengers whilst promoting their Frequent Flyers programmeHours of work: Flexible and able to work shifts, including weekends and BankHolidays according to roster. Times may vary.• Shift 1: 08:00 to 16:30• Shift 2: 09:00 to 17:30The role

  • Provide excellent customer service to passengers, sell tickets
  • Promote Frequent Flyer Programme)
  • Handle reservations and bookings for flights, hotels, railways,
  • Solve ticketing, issuing, reissuing tickets and refunds on AMADEUS system
  • Operate internal systems to maintain accurate and up-to-date records
  • Award mileage deduction using AMADEUS system
  • Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
  • Assist with queries from company’s offices, Airports, other sections, and other airlines to ensure smooth communications and operations
  • The Ideal Candidate
  • Fluent Verbal and written communication skills in German and English
  • Professional verbal and written communication skills
  • Proficient in computer skills
  • Ability to work under pressure
  • Attention to detail
  • Familiarity with Amadeus and other airlines’ Frequent Flyer Programme would be an advantage
  • If your application is successful, you will be contacted within 2 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Required skills
  • Airline
  • Customer Service
  • German
  • Airline Ticketing
  • Keyskills :
    Airline Customer Service German Airline Ticketing

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