Front of House Team Leader - Luxury Office!

Job Description

If you are an experienced and enthusiastic Front of House Team Leader, looking to work within a globally recognised, successful Law Firm, we have the ideal position for you!You will be supporting a wonderful team of 10 Front of House Assistants!You must be approachable, engaging, reliable, and most of all you must enjoy people management!Direct applicants please email - Bobbie.Williams@office-angels JOB TITLE: Front of House Team Leader JOB TYPE: PermanentHOURS: 07:30am - 16.30pm / 11.30am- 19.30pm (Plus WFH days!)SALARY: £35,000 - £40,000LOCATION: Central London CULTURE: Busy, Luxury office, friendly team culture, hardworking team, collaborative, welcoming, high -endBENEFITS: Fantastic pension, great holiday allowance, medical insurance, development and brilliant office environment, amazing luxury office!DUTUES: Team Leader Duties:

• Create an inspiring team environment with an open communication culture.
• Take responsibility of team work, leading and motivating team members.
• Oversee day-to-day operations of the main reception, client lounge, meeting room suite, switchboard and reservations, seeking advice from the FOH Manager where necessary.
• Liaise with other departments - catering, concierge/security, cleaning, maintenance, facilities, IT, AV. Build healthy, supportive relationships with managers and the teams to ensure every customer experience is a consistent level of service.
• Guide and support the team when dealing with unusual/challenging situations.
• Contribution, with support from the FOH Manager, to the management of the performance of the FOH Assistants.
• Delegate tasks and support when delivering deadlines when working as a team.
• Monitor teams performance and report to the FOH Manager on a regular basis.
• Listen to team members feedback and resolve any issues or concerns.
• Other related duties as from time to time maybe reasonably required by the FOH Manager.
• Suggest and organise team-building activities.

Front of House Duties:

• Meeting and greeting clients in reception, client facing meeting rooms and lounge areas with a smile in a friendly, professional and courteous manner
• Looking after all internal and external clients when in FOH areas-providing directions, support and care
• Maintaining all FOH areas at all times-restocking literature, newspapers and making sure the areas are tidy
• In communication with Concierge team making sure early or late arrivals are looked after, offered refreshments and escorted to appropriate meeting rooms
• Managing Emails/Inbox in a timely manner
• Using Microsoft Office, Outlook, DMS, Teams/Zoom, Manhattan meeting room booking system and Jabber/ ARC Console switchboard systems
• Ensuring the meeting rooms are set up, vacated on time and any maintenance issues are reported.
• In communication with Catering and IT teams accommodating last minute requests, extra AV and refreshments orders etc
• Maintaining stationery and necessary equipment in the meeting rooms
• Liaising with Hospitality, IT and other areas of the Firm to provide a smooth running service area for internal and external clients
• Using ARC Console switchboard operator system and other associated equipment to answer all external/internal calls
• Announce all calls to Partners, Consultants and Directors
• Re-directing and screening the calls as appropriate and taking adequate messages when required
• Accommodating, managing and processing the high volume meeting room requests when received via email or phone call
• Knowing the type, location, size and layout of the meeting rooms available and accommodating all requests to the best availability/demand
• Creating and maintaining the reservations records, communicating the information to the host
• Ad-hoc admin tasks as and when required

Experience, knowledge and skills required

• Experience in managing or leading a team of 2+ people
• Excellent people management skills
• Ability to work well under pressure
• Experience of working in a professional services environment
• Proficient in using the full Microsoft Office suite, including Word, PowerPoint, Outlook
• Strong communication skills

Personal Attributes

• Excellent people management skills
• Excellent attention to detail
• Good command of the English language ( verbal, written)
• Excellent organisational, planning and prioritisation skills
• Excellent listening skills, ability to deal with difficult and distressed clients
• Ability to communicate effectively with people at all levels
• Ability to work independently and as part of a team
• Personable and confident, able to build relationships with partners/ key stakeholders
• Resilient and calm under pressure
• Adaptable and flexible approach
• Pro-active and takes initiative

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.