Front of House /Concierge

Job Description

Front of House/Concierge£30,000 Plus Benefits(1 Years Contract )An excellent opportunity has arisen for a highly organised Front of House/Concierge Assistant who understands excellent client service and has the ability to provide a 5-star concierge service to internal staff and visitors from this leading international Lawfirm situated in the heart of the CityIdeally your previous Front Line/Concierge experience will come from the Airline Industry or 5 Star plus Hotel Duties and Responsibilities include but not are limited to the following:" Acting as a true front line Ambassador for this leading client , you will work in stunning offices within the City" One-stop-shop for all employee queries on a range of issues, such as information about the local area/building/agile office processes, to help with ad-hoc urgent small photocopying jobs, F&RM and IT drop off and collection point" Providing wayfinding service to existing staff, new employees and visitors from other offices" Answer calls politely and directing to the relevant person and taking messages where appropriate" Assist with office tidy floor management - on a rota basis walk round at the start and end of the day (as well as during the course of the day) to ensure desks are clear and the space is kept tidy" Perform regular internal meeting room checks - such as removing papers, replenishing stationery, set up of equipment requirements such as flipcharts & pens" Working with the department co-ordinators to ensure clear desk policy and clear working environment is adhered to. Reporting any concerns to the Premises and Facilities Manager. This includes ensuring cupboard tops are kept tidy and checking there are noboxes or files left lying around the office" Keep admin and copy points tidy on floors and advise Facilities if any stationery items required which need to be ordered" Co-ordinate use of internal meeting rooms i.e. ensure they are kept tidy and booked for a period of time, check status with F&RM on a regular basis" Manage the locker allocations on a daily basis for new joiners/leavers; work closely with Facilities to ensure lockers are cleared and cleaned for new joiners" Support IT by managing a small stock of IT items such as chargers for laptops, iPhones and headsets" Work with F&RM to provide a storage facility for large items such as suitcases or court exhibits" Assist Records to manage flow of boxes to/from the floors and basement" Ensure notice boards are kept tidy and current" Report digital screen faults to IT Help Desk and follow up to ensure this is fixed as per their Service Level Agreement" Maintain First Aid Box and supplies" Maintain Accident Book and ensure it is available for inspection by our insurers and health and safety auditors" Offer support for AV on legal floors" Assist with any internal room set ups using Condeco - e.g. flipcharts, pens etcKnowledge, skills and experience:" Previous experience of working within a busy front line environment is essential" Excellent client care skills - the ability to deal with queries from internal and external clients in a professional and polite manner" Excellent organisational skills - the ability to take responsibility for own tasks and prioritise work in a calm and efficient manner" Demonstrate proactivity and the ability to work on own initiative" Highly developed time management skills - the ability to work to very tight deadlines while maintaining a high standard of client service" Highly developed communication skills - the ability to communicate in a confident and professional manner with people at all levels within the business" Demonstrate flexibility/adaptability in meeting internal and external clients demands - in both the nature of the work undertaken and working additional hours as required to complete the task(s)" Reliable with a strong work ethic and a can-do approach" First Aid qualification an asset, although not essentialAttributes" Excellent client service skills" Good organisational and time management skills." Effective relationship builder - is able to interact with individuals at all levels across the organisation." Strong communication skills (both verbal and written)" Stature and gravitas - professional, credible, impactful and confident with persuading and influencing where appropriate.Working hours" Monday - Friday, covering a shift from 8.30am - 6.00pmThis is a fantastic opportunity for the right individual , please email your CV immediately thank you