Front of House Assistant/Facilities Assistant

Job Description

The expectations of this Front of House / Facilities Asistant roleis to operate as a professional, flexible and competent member of the Facilities team, providing high quality and efficient services with confidence and commitment to the one team philosophyPrincipal Responsibilities

• Meeting and Greeting all visitors in a friendly and professional manner, with the upmost attention to detail and client needs.
• Proactively providing a service that is helpful, knowledgeable and suited to each individual or situation
• Efficiently sorting and processing all daily mail, delivery of packages promptly and with due care and attention.
• Ensure deliveries are signed for and contractors are directed to the appropriate area.
• Responsibility for the management and issuing of all access passes with duly authorised authority.
• Security of all Keys and contractor security passescontrol, issue and return. Authorisation to be recorded for all suppliers.
• Ensure the efficient and accurate booking of taxis and couriers as required.
• Ensure AV technology is operating as required in all meeting rooms, report and follow through on any correction of any issues.
• Floor collections to be made regularly and promptly as required, liaising with other team members for collections or deliveries to the post room
• Service bays to be kept orderly and stocked, neat and tidy at all times, including stocking of photocopiers with paper and appropriate stationery levels maintained/ordered
• Manage a smooth delivery of all meetings with effective, positive communication and follow through
• Reception area, meeting rooms and all common areas to be kept clear, neat and tidy at all times.
• Meeting room and hospitality areas furniture and equipment to be reconfigured as required.
• Incoming desk and switchboard calls to be answered promptly and courteously with efficiency with a proactive approach to answering questions and issues raised.
• This position will act as an Incident Marshal in the event of a building evacuation or emergency situation, First Aid training will also be beneficial.
• For the immediate future, knowledge and understanding of the requirement in force for the implementation of RTO.
• PPE, hand sanitisers and signs stocked, refilled tidy and available at all times, guiding associates around the office and support of the wider services team.
• Fully aware, knowledgeable and vigilant in regards to Health & Safety
• To ensure that at all times the Business Services department is represented in a professional, positive and helpful manner, contributing to the overall efficiency of the wider department.

ESG

• To adhere to and promote good environmental and sustainability practices in align with Barings policies

Person Specifications

• Good quality communication and integrity are key attributes, thereby ensuring that BAM provides a superior liaison between associates, suppliers and clients both internally and externally.
• This team will lead by example, responding positively and efficiently to all activities, associates and clients, there will need to be a proactive approach to an evolving and changing workload and be adept to multi-tasking as required.
• Work closely with colleagues and the wider teams, interacting appropriately and positively.
• Handle pressurised situations calmly and professionally with all individuals involved.
• Integrity, honesty and flexibility will be paramount in this diverse and fast paced role.
• This role will require a calm, personable and highly motivated individual who is keen to excel in a service driven function.
• To contribute to the professional development of the department
• To carry out other miscellaneous duties, as required by the Business Services Senior Management Team
• To promote the One Team ethos across the department and supply chain.
• A hands on proactive approach to various manual tasks including meeting room and hospitality area furniture and equipment reconfiguration requirements.