Front of House Assistant - 12 Months FTC!

Job Description

Our client are a prestigious law firm who are looking for an outstanding Front of House Assistant to support the smooth running of a luxury reception desk on a 12 month FTC.If you have exceptional customer service skills and are looking for a role that you an hit the ground running, apply now!This amazing opportunity is interviewing immediately!Direct applicants please email - Bobbie.Williams@office-angelsJOB TITLE: Front of House Assistant - 12months FTC JOB TYPE: PermanentHOURS: 07:30am - 16.30pm / 11.30am- 19.30pm (Plus WFH days!)SALARY: £28,000 - £33,000LOCATION: Central London CULTURE: Busy, luxury office, friendly team culture, hardworking team, collaborative, welcoming, high -endBENEFITS: Fantastic pension, great holiday allowance, medical insurance, development and brilliant office environment, amazing luxury office!Main function of job;The purpose of this role is to contribute to helping to run and maintain a professional reception desk, look after the Front of House area at all times, as well as undertaking switchboard duties and coordinating centralised meeting rooms reservation position.Ensuring all tasks are carried out to the required standards including:

• Meeting and greeting clients in reception, client facing meeting rooms and lounge areas with a smile in a friendly, professional and courteous manner
• Looking after all internal and external clients when in FOH areas-providing directions, support and care
• Working with extremely confidential information
• Maintaining all FOH areas at all times-restocking literature, newspapers and making sure the areas are tidy
• In communication with Concierge team making sure early or late arrivals are looked after, offered refreshments and escorted to appropriate meeting rooms
• Managing Emails/Inbox in a timely manner
• Using Microsoft Office, Outlook, DMS, Teams/Zoom, Manhattan meeting room booking system and Jabber/ ARC Console switchboard systems
• Ensuring the meeting rooms are set up, vacated on time and any maintenance issues are reported.
• In communication with Catering and IT teams accommodating last minute requests, extra AV and refreshments orders etc
• Maintaining stationery and necessary equipment in the meeting rooms
• Liaising with Hospitality, IT and other areas of the Firm to provide a smooth running service area for internal and external clients
• Using ARC Console switchboard operator system and other associated equipment to answer all external/internal calls
• Announce all calls to Partners, Consultants and Directors
• Re-directing and screening the calls as appropriate and taking adequate messages when required
• Accommodating, managing and processing the high volume meeting room requests when received via email or phone call
• Knowing the type, location, size and layout of the meeting rooms available and accommodating all requests to the best availability/demand
• Creating and maintaining the reservations records, communicating the information to the host
• Ad-hoc admin tasks as and when required

Experience, knowledge and skills required

• Experience of working in a professional services environment
• Experience working in a busy environment
• Proficient in using the full Microsoft Office suite, including Word, PowerPoint, Outlook
• Strong communication skills
• Excellent telephone manner
• Able to handle complaints in a professional manner
• Good organisation skills
• Able to work under pressure

Personal Attributes

• Excellent attention to detail
• Good command of the English language ( verbal, written)
• Excellent telephone manner
• Outstanding customer services skills
• Excellent organisational, planning and prioritisation skills
• Excellent listening skills, ability to deal with difficult and distressed clients
• Ability to effectively manage own workload
• Ability to communicate effectively with people at all levels
• Ability to work independently and as part of a team
• Personable and confident, able to build relationships with partners/ key stakeholders
• Resilient and calm under pressure
• Adaptable and flexible approach
• Pro-active and takes initiative

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.