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Freight Customer Service Administrator

Freightserve
Job LocationLondon
EducationNot Mentioned
Salary£30,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Freightserve recruitment are looking for experienced Import / Export person who has excellent customer service skills. The role is working for a niche sector Freight Forwarder.The Customer Service Administrator will have experience of import/export customs procedures, and will be joining a busy operations team.The role of Customer Service Administrator will involve, but is not limited to, the following responsibilities:-

  • Assist with shipping documentation
  • Provide quotations to current and potential customers
  • Liaise with Ferrari offices abroad
  • Keep customer up-to-date, via email and telephone
  • Provide solutions to our customers requirements
  • Answer telephone calls and email enquiries
  • Stock maintenance for customers
  • Travel abroad when necessary
  • Build and maintain relationships with customers
  • Assist the Manager and colleagues as necessary in order to support the team.
  • Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.
    • The knowledge, skills and experience required from our Customer Service Administrator is:-
  • Basic knowledge of import/export customs procedures/customs clearance (essential)
  • Experiences in customer service/logistics (essential)
  • Ability to build and maintain good working relationships with customers and colleagues (essential)
  • Attention to details and problem-solving skills (essential)
  • A good knowledge of the English language, both verbal and written (essential).
  • The ability to prioritise and organise own workload to tight deadlines (essential).
  • Sound knowledge of IT systems - Word and Excel (essential)
    • As an agency we are fast becoming the number one Freight recruitment specialist. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

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