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Fleet Solutions Coordinator - Hybrid / Homeworking

Enterprise Mobility
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

OverviewWe are excited to announce an opportunity for a Fleet Solutions Coordinator to join our Fleet Management department. This will be a Homeworking/Hybrid role.Salary

  • £26,000 per annum
  • Bonuses available on completion of Training
Benefits
  • 25 days paid holidays a year + public holidays
  • Life Assurance - 3 x Salary
  • Short Term Disability
  • Stakeholder Pension
  • Our ‘promote from within policy’ means you can go as far as your talent will take you
Hours
  • 42.5 hours: Monday - Friday between 8.00am - 5.30pm, with Saturdays on a rota basis and overtime available.
  • 30 Minute Lunch Break
Location
  • Homeworking / Hybrid
About usWe’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobilityleader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your careerWhat is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall’sindex of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion byBITC.Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-termgood for our business, our employees and our customers, even in these challenging times.ResponsibilitiesWorking in a Team with coordinating the daily fleet schedule and associated activities. Specific Duties and Responsibilities include but are not limited to:
  • Producing customer generic reports
  • Working with implementation team on the onboarding of customers
  • Ensure Customer Support Inbox is kept up to date and responded to with SLAs
  • Assist the Fleet Solutions Team where required
  • Provide excellent customer service in line with Service Level Agreements (SLAs)
  • Building customer relationships in a face to face environment and over the phone
  • Liaise with workshop manager for repair advice
  • Manage relationship with external parts suppliers and vendors
  • Ensure cost control of servicing and parts
  • Prepare regular reports on fleet performance and analyse data to identify trends
Key Accountabilities:
  • Compliance within either customer, legislative or manufacturers guidelines
  • Demonstrating a cost focused mindset and displaying excellent cost control within your remit, ensuring that all costs are either recharged or within customer specific parameters
  • Ensuring that repairs are completed in the most cost-effective manner whilst maintaining excellent customer service
  • Meeting customer satisfaction and call response times within Enterprise and customer guidelines
  • Using our Incident Management system to meet agreed timeframes for repairs
  • Managing and reporting of uptime on customers vehicles and assets
  • Adhering to all Enterprise processes and procedures
Qualifications
  • Knowledge of vehicle maintenance and fleet management principles
  • Excellent interpersonal and customer service skills
  • Ability to work as a Team and Initiative to Lead
  • Proficient in use of Microsoft Office Suite
  • Strong communication, organisational and problem-solving skills
  • CPC national qualification preferred but not essential
  • 3 years work experience preferably in a Fleet or workshop environment
  • Ability to take direction but also use own initiative and be proactive
  • Ability to work to multiple deadlines, with flexibility to changing deadline

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