Fintech - Banking - Relationship Manager

Job Description

Backed by 5 major banks and many ratings agencies, this firmhelps banks objectively manage their risk control landscape. Based on a network of peers, theirdata protocols connect a bank’s risk control data across their firm and industry leading to greatercost and efficiency savings. Still only a smalll business, this is a fantastic time to join a strong team of business builders, three of which helped grow another business from a £10m to £100m revenue firm!The roleReporting into theHead of Relationship Management, the RM is responsible for managing and developing the relationship with one or more largeclients who are top tier banks. In this role, you will be the interface between the bank(s) and our clientacrossthe entire relationship. You will be collaborating closely with teams across the organisation (e.g. Client, Intelligence & Analytics, Technology and Operations) in order to provide a consistently high level of service. You will be responsible for developingand driving new business across Global Investment Banking, Retail and Asset Management sectors.Main duties-Build relationships with banking clients, managing day-to-day interactions while developing new relationships and contacts to expand the network across the organisations.-Develop relationships to a ‘partnership’ engagement, establishing a trusted strategic advisor relationship with each client thereby ensuring success and growth-Drive increased engagement, ensuring clients are satisfied with the services they receive, deliver desired outcomes and to improve upon any areas of dissatisfaction.-Own project management through the life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues to align different stakeholders to a common agenda and timeline; execute to plan with excellence coupled withstrong communication across stakeholders.-Present and lead client meetings in multiple different forums, including conducting regular QBRS, on and off-site meetings to understand and discuss a client’s business requirements and business issues and explore how the product can help address and resolvethese issues-Meetings to deliver the analysis, insights and value to key stakeholders; co-ordinate follow-ups after meetings, managing timely responses to follow up questions and prioritising requestsRequirements1. Relevant experience likely gained over 2-6 years in a client-facing or relationship manager role either within a bank or within the financial services practice of a consulting firm / analytics company.2. A strong understanding of the banking industry (Corporate and Investment Banking, Retail Banking, Asset Management).3. Effective, sharp, clear and succinct communication skills, both verbal and written, and the confidence to manage challenging dialogues. Strong presentation skills, including to senior client stakeholders.4. Demonstrable experience of first-class client focus, relationship building, problem solving and teamwork.5. Proven ability to work in a demanding environment, managing multiple projects, coordinating with colleagues globally and meeting tight deadlines.6. Ability to determine a client’s goals / objectives, desired outcomes and success measures, predict roadblocks and address them before they even occur.7. Strong project management skills, with the ability to manage a portfolio of multiple projects running simultaneously