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Finance Systems Manager

Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

BackgroundDigital innovation is reshaping the insurance industry - We are making it happen.Charles Taylor InsureTech was established to help insurance businesses drive change through the delivery of technology enabled solutions. We do not have a one-size-fits-all approach or prescriptive methodology. We work consultatively with our clients to revitalise their operations, reinvent established processes, and implement future-ready solutions that deliver measurable benefit and improve data-driven decision making.Charles Taylor InsureTech (www.ctinsuretech.com) is part of the Charles Taylor Group (www.charlestaylor.com) that has offices in 30 countries worldwide and employ 3000+ people globally.The RoleWe are looking to hire an experienced Finance System Support Manager to help us manage the delivery of application support delivered by our outsource partner and leading a separate DevOps team for an integrated Dynamics 365 solution.Focus is primarily on Finance systems and we are seeking an individual with experience in application support who can bring their knowledge, enthusiasm, and customer service focused approach to our team.You should have previous experience leading a support team, the support of outsource partners being advantageous. Knowledge and experience of supporting Finance systems including Microsoft Dynamics and SUN Finance Systems would be desirable.We provide technical system support across a variety of systems. Primarily in a Microsoft estate, we support both in-house developed and 3rd party solutions.You will manage our outsource partner and lead a team whose responsibilities in the support and maintenance of applications, investigating and resolving of incidents, supporting, and implementing enhancements and ensuring processes and procedures are documented. You will work with other IT teams, projects, and 3rd party vendors to deliver excellent service to Charles Taylor and its clients.Key Responsibilities

  • Oversee the delivery of Application Support from our outsource Partner and manage our Dynamics DevOps team in the following areas:
  • Provide second- and third-line technical support to users worldwide.
  • Monitor system usage and performance, investigate, and implement proactive support measures.
  • Perform analysis of data issues, suggest and implement appropriate resolutions.
  • Adhere to agreed standards of development and release/deployment.
  • Work closely with users to understand requirements for enhancement and provide appropriate solutions.
  • Ensure that support activities and metrics are within defined SLAs and KPIs.
  • Produce and maintain documentation of application environments, dataflows, and support processes.
  • Provide support and expertise to projects and enhancements to ensure successful Service Transition into Production support.
  • Ad Hoc Duties as requested by your Line Manager or relevant Board Director, to perform reasonable duties within the Job Holders capabilities.
  • Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship, and having an Appetite for Change.
  • Required Skills
  • Proven application support responsibilities and team lead experience
  • Experience working with outsource partners
  • Experience supporting a financial application (Infor SunSystems, Microsoft Dynamics Finance &Operation or equivalent)
  • Working knowledge of industry best practices, ITIL (incident, problem, change, release)
  • A customer service orientated approach
  • Strong analytical and logical problem-solving skills
  • Ability to build relationships with clients, colleagues, and vendors.
  • Demonstrates ownership and responsibility
  • The ideal candidate will have a proven track record providing technical system support to both internal or external customers with excellent customer service skills and the ability to deliver high quality service. You will have worked closely with Finance Departments and understand the nature of their business and the high expectations that they have to support this critical business function.Why join Charles Taylor InsureTechThe Charles Taylor InsureTech team blends hands-on insurance expertise with fresh thinking from the worlds of technology consulting, financial services, ecommerce and beyond.As a newly established business which is part of Charles Taylor Plc, we combine the agility of a start up with the security and scale of a corporate.The result is a pragmatic-yet-pioneering approach that we have used to help clients reimagine central market systems, launch self-service digital insurance products, automate regulatory reporting requirements and more.We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.We are very committed to ensuring our people are given continuous learning and development.As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.Charles Taylor is a fun and inclusive place to work where people are truly valued and encouraged to enjoy a host of social and sporting activities available. Quiz nights, tennis tournaments, football matches and a range of other events take place throughout the yearEqual Opportunity EmployerHere at Charles Taylor we are proud to b

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