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Job Location | London |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
BackgroundDigital innovation is reshaping the insurance industry - We are making it happen.Charles Taylor InsureTech was established to help insurance businesses drive change through the delivery of technology enabled solutions. We do not have a one-size-fits-all approach or prescriptive methodology. We work consultatively with our clients to revitalise their operations, reinvent established processes, and implement future-ready solutions that deliver measurable benefit and improve data-driven decision making.Charles Taylor InsureTech (www.ctinsuretech.com) is part of the Charles Taylor Group (www.charlestaylor.com) that has offices in 30 countries worldwide and employ 3000+ people globally.The RoleWe are looking to hire an experienced Finance System Support Manager to help us manage the delivery of application support delivered by our outsource partner and leading a separate DevOps team for an integrated Dynamics 365 solution.Focus is primarily on Finance systems and we are seeking an individual with experience in application support who can bring their knowledge, enthusiasm, and customer service focused approach to our team.You should have previous experience leading a support team, the support of outsource partners being advantageous. Knowledge and experience of supporting Finance systems including Microsoft Dynamics and SUN Finance Systems would be desirable.We provide technical system support across a variety of systems. Primarily in a Microsoft estate, we support both in-house developed and 3rd party solutions.You will manage our outsource partner and lead a team whose responsibilities in the support and maintenance of applications, investigating and resolving of incidents, supporting, and implementing enhancements and ensuring processes and procedures are documented. You will work with other IT teams, projects, and 3rd party vendors to deliver excellent service to Charles Taylor and its clients.Key Responsibilities