Field Service Manager

Job Description

Field Services ManagerLOCATION: LondonPACKAGE: £65,000-£75,000+10% Bonus DoE Private Healthcare via BUPA for employee and their partner/children paid fully by the company Company Share Scheme Generous Annual leave- 25 days plus bank holidays Group Life Insurance - 4 x base salary paid to beneficiary Contributory Pension Scheme - 5% by Employee and 5% by the employer Generous Maternity and Paternity Pay Access to mental health services including counselling for you and the family Access to Private GP 24/7 and Nurse via BUPA Counselling for all family members via BUPA Probate & Bereavement Counselling Recruitment Referral Fee Bike to Work SchemeWAY OF WORKING: Remote & Field BasedTHE BUSINESS:My Partner is an international sustainable energy business headquartered in the UK. We develop, construct, own and operate premium solutions for critical energy applications. They are breaking boundaries to achieve its ambitions to deliver sustainable energyand move the needle on climate change.They have delivered the most technically advanced hybrid solar projects ever built in the UK and installed more solar capacity in 2019 than any other business in the UK. They are making electric vehicle charging as convenient as petrol refuelling, with anational network of ultra-fast, dependable Electric Forecourts that provide drivers with the confidence to go electric.Due to expansion of the business, my partner requires a Field Services Manager to join the team, a driven, hard-working, and determined individual to be able to grow the Field Services for a range of Remote Power products. The primary role is to supervisethe Field Service Engineers and their deployment on global service projects. The role involves a wide range of duties to deliver on the global growth of the company.THE OPPORTUNITY:

• Build a scalable a Field Service department with a national and international outreach for Power Solution products
• Build capability and capacity for a national and international field serves capability through training teams and partners and setting up the Partner Portal and documentation suit.
• Supervise, manage and responsible for coaching and training of Service Engineers
• Manage workload, overtime, and overall demand on labour resource planning
• Work with sales teams on sales support and technical enquiries
• Review projects, define the equipment and service scope with customers and sales team
• Monitor cost and overall profitability of services projects
• Work with procurement to prepare equipment POs, installation and parts lists, and vendor required items as well as to coordinate shipment and installation to customer site
• Supervise mechanical and electrical installation, monitor, and enforce scope as well as manage customer expectations
• Supervise start-up & commissioning of the equipment
• Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation
• Working with customers and internal sales team to determine their needs and goals and developing programs to help them achieve those goals
• Training and supervising employees and partners in the field who are responsible for installation, repair, or maintenance of equipment or machinery
• Scheduling work activities and communicating with customers to ensure that projects are completed on time
• Ensuring that technicians have adequate supplies and equipment to do their jobs efficiently
• Developing and implementing policies, procedures, training material, Partner Portal and various programs to improve efficiency in the field operations
• Evaluating field service operations to identify opportunities for process improvement
• Monitoring field service staff to ensure they are following company policies and procedures
• Training new employees on company standards and policies
• Managing all aspects of a companys field operations including scheduling technicians, hiring new employees, and handling customer service issues, RMA, spare and repair process.
• Reviewing and feedback to product development and product improvement process

YOUR KEY SKILLS:

• Management of International field services is mandatory, EMEA region
• In territory field service management experience is mandatory
• Minimum of 10+ years of field service management or project management experience required
• Must have strong technical ability on power generation/telecommunications power equipment
• Individual should be able to interact and develop relationships with the sales team, customers and management.
• Previous safety and/or hazmat training a plus
• Valid drivers license
• Ability to work on a flexible work schedule
• Dynamic and passionate with a strong teamwork mentality
• Self-driven, focused, results and quality oriented
• Team player, innovative with sound judgement and solutions driven
• Able to approach work with positive energy and integrity
• The ability to foster self-motivation to achieve tight deadlines
• Cordial and professional with excellent client facing skills
• Effective communication both verbally and in written form
• Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed.

C4S Search connect future engineering talent with leading engineering business and are always keen to hear from Field Service Engineers and Managers.