Field Manager (Remote UK)

Job Description

Looking for a challenging role as a Field ManagerJoin my clients dynamic team where youll have the opportunity to oversee a team of investigators, conduct external investigations, and provide top-notch customer service. The supportive and collaborative work environment encourages personal and professionalgrowth, making it the perfect place for you to thrive.Position Summary

• To manage the investigators on a day-to-day basis.
• To carry out external investigations in the field.

Functional Knowledge

• Accurate record keeping.
• Completion of tasks within SLA.

Ability to utilize technical skills to complete workload.

• Technical competency to be demonstrated.
• Audit and quality checks.
• Quality of reports.
• Assisting colleagues when required.
• Reactive – responding to daily workloads as dictated by Customer requirements.
• Proactive – helping to enhance customer service, quality and ensure targets are met.

General Background, Experience & Professional Qualifications

• Self-motivated.
• Strong organizational and planning skills.
• Excellent technical and investigation skills.
• Proven ability to meet deadlines.
• Progress toward a relevant professional qualification.

Key Responsibilities

• To manage the team to ensure they achieve SLA’s, KPI’s and financial targets.
• Manage complaints within agreed timescales.
• Allocate claims fairly to investigators to minimize travel time and provide even share of work.
• To check reports and repudiation letters to ensure the quality of work.
• Attend appointments within SLA having completed-visit inquiries in conjunction. Also to attend accompanied visits.
• To investigate loss and / or damage claims in detail using all external sources available and providing advice and assistance to policyholders and managing their expectations.
• Ensuring that all files are maintained in line with company policy using the appropriate companys standard document. Electronic records and paper files are to be replicated.
• Validate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
• Providing regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.
• MI reporting.
• Maintain awareness of Business Continuity programme and role within it.
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
• Actively seek to develop oneself and take responsibility for your own training and development.

Behaviors

• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping commitments made.
• Can convey message across in one-to-one situations in a way that is understood.
• Builds and maintains positive relationships within the team.
• Seeks feedback and invests time in their own self-development both technically and behaviourally.

Skills

• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Excellent organisational skills.
• Team player.
• Quality focused – providing quality, value-added service.

In AdditionThe job holder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

Keyskills :
AuditCustomer ServiceLoss PreventionTeam ManagementKPI ReportsOrganization Skills