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Fibre Installation Engineer

Hyperoptic Ltd
Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Who are weHyperoptic is the UKs hyperfast broadband network. Founded in 2011 to shake up the UK broadband market, were leading the way in full fibre technology. With hyperfast speeds 14x faster than the UK average, and rated excellent on Trustpilot, were changing the way people are experiencing broadband.Ranked in The Sunday Times Tech Track 100 fastest growing technology companies for the fourth year running, winners of Best Superfast Broadband provider for six years in a row at the ISPA Awards, as well as Best Customer Service and Best Business ISP in 2019.We are looking for a Fibre Installation Engineer who goes beyond the expected. We believe in working smarter, together, meaning we work collaboratively to find smart solutions that balance agility and excellence. Our team stays focused by rising to the challenges of a fast-paced environment while remaining focused on whats important. Our people passionately strive for excellence by paying attention to detail and working for continuous improvement. In short, were looking for a Fibre Installation Engineer who demonstrates our values. Does this sound like youWhat will you be doing

  • Delivering an excellent Fibre to the home (FTTH) experience to our customers with the installation methods agreed prior to works commencing and is fully active and self-certifying your own work before signing off as complete.
  • Installation & servicing of our fibre network infrastructure equipment, including working overhead and underground PIA networks, signal testing using OTDR of our internal and external equipment,
  • Ensuring Health & Safety is a priority when working onsite, taking into consideration your own safety, members of the public and our customers.
  • The ability to carryout onsite surveys for new customers & locations along with preparing a detailed survey report, identifying and suggesting ways we can improve the network and our procedures.
    • What are we looking for
  • Maintain company vehicle & tooling for the job provided and ensure they are kept organised and stored safely.
  • Team working is an important part of working as a Hyperoptic engineer and you will need to build good working relationships across the business.
  • The ability to identify a problem and solve is crucial when attending any service related work, its imperative we fix our customers "Right First Time" to ensure service is resumed with minimal delay.
  • "Right on The Day" is key to our customers journey, ensuring we install our product discreetly, the Hyperoptic way and their service is fully working before leaving.
  • Delivering an excellent customer experience for the customer is paramount and is measured by our internal CSAT survey following an engineer visit along with Trust Pilot Reviews.
    • Were committed to providing equal opportunities to all applicants and employees - in fact this is at the heart of our company culture and values. We welcome applications from candidates with diverse backgrounds.What happens next
    1. You apply.
    2. We carefully review your application over a decent cup of coffee.
    3. Well get back to you. Even if its a no (at the moment).
    We look forward to hearing from you!

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