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Estate Manager

PMR
Job LocationLondon
EducationNot Mentioned
Salary£41,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is seeking an experienced Estate Manager to join a residential scheme based in Docklands.Hours of work: Monday to Friday 08.00am - 17.00pmMain Duties:

  • Undertaking and documenting regular inspections of the internal and external common areas
  • Ensuring that all procedures are being adhered to with accuracy and driving procedural change to improve standards
  • Managing and supervising the onsite staff, training new staff
  • Promptly escalate or forward matters that require the attention of other parties
  • Monitoring existing estate service contracts for value and quality
  • Dealing with all correspondence from residents & clients appropriately
  • Building and maintaining working relationships with the leaseholders, and attending regular meetings as appropriate
  • Assisting in ensuring continued value for money, overseeing charge expenditures and assisting in controlling costs
  • Liaise positively and proactively with leaseholders and residents
  • Recognise and proactively tackle any and all health and safety risk. Recognise serious risks requiring urgent attention, escalating and actioning accordingly
  • Present a professional, positive and friendly approach to the companys external contacts
The Person:
  • Demonstrable experience of managing people/teams and delivering an exceptional customer service.
  • Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach.
  • Able to work with autonomy and as part of a wider team
  • Efficient in maintaining administration and record keeping electronically
  • Demonstrable ability dealing with problems and challenges effectively
  • Understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation, with a familiarity of residential long leases
  • General financial awareness and ability
  • Ability to work under pressure deadlines, able to prioritise and manage time effectively
  • Competent user of Microsoft software packages, incl. Word and Excel.
  • Social-media awareness and up to date with new technology.
You must have a strong solid proven track record within a similar role. Excellent customer service and leadership skills, strong verbal & written communication, the ability to work under pressure and balance often conflicting priorities. Good administrationskills, driven and self-motivated, confident and diplomaticThe successful candidate will be IT literate, have excellent communication, organisational and time management skills as well as being truly motivated, tenacious and resourceful.

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