End to End Process Architect

Job Description

End to End Process Architect Manchester, London, and Nottingham Hybrid Working Model Competitive Salary plus Benefits After the rapid growth of DCC over the last 8 years, the internal processes and have failed to keep pace with the increasing demands of the organisation.To strengthen DCC and ensure it is fit for the future, the Business Accuracy Programme is transformingthe way DCC operates.This will lead to simpler and leaner governance, better and more accurate forecasting, robust systems, processes and reporting, which will deliver greater control and certainty of delivery for our customers. To successfully deliver the Programme we are reengineering complex internal processes which span the Finance, Commercial and Portfolio areas of the business. As an experienced process design professional, you should be well versed in process methodology (eg Lean) and tools (including MS Visio and SharePoint) used to working in a complex environment, able to rapidly get up to speed, operate within challenging deadlinesand work with multiple stakeholders.Experience in Finance or Commercial processes would be an asset but is not essential. This role will lead a small team of process design engineers who are developing the processes.This role will include leading the team, assuring the quality of outputs, and - critically - providing validation of the end-to-end solution. The role will work closely with leads within the programme and the wider organisation to capture the future vision, leading the development and documentation of the processes (from a system, data and manual perspective), ensuring they deliver greater efficienciesand controls for the business. You may be required to facilitate design workshops, proactively seek out information to enable the process generation, work to deadlines and have a keen eye for detail.You will ensure any activities undertaken by the team are delivered to a high standard ina timely way. You will provide assurance the processes are as efficient as possible and drive activities to test the end-to-end journey is robust.You will facilitate the review and approval of processes by stakeholders. The processes represent a significant change in the way DCC operates from today.Inputting to the ‘change journey’ to ensure processes are delivered and adopted will be critical. This role will suit a process professional with experience of leading a small process development team and assuring the delivery of a robust end-to-end solution What youll be doing: Leading and directing the day-to-day activity for a small team of Process Design Engineers. Defining agreed quality standards for the processes – in line with DCC standards – and providing assurance. Robustly reviewing / testing outputs to ensure end-to-end solution hangs together. Building successful and trusted relationships with Stakeholders to review processes and drive approval. Ensuring processes are version controlled and stored correctly once approved. Support business process workshops to develop end-to-end cross functional business processes, including inputs and outputs for the process. Support the production of the processes to agreed standards as needed. Support organisational events as required to drive business adoption and ensure our people embrace the change. What were looking for: 5 + years experience in leading process design engineering, with experience of Finance and Commercial processes desired. Leadership experience of process design engineering resources. Proven experience and use of process methodologies (Lean, Six Sigma etc) and associated tools (MS Visio and SharePoint). A key eye for detail, ability to quality assure work to agreed standards and review the end-to-end solution is robust. Excellent interpersonal skills, able to work as part of a multi disciplined team with multiple parties involved. The ability to proactively build relationships and build trust from stakeholders. Well organised and able to balance multiple deadlines and priorities. Able to work at pace in a pressurised environment. Capable of rapidly assimilating complex policy or technical detail and then explaining this clearly to lay audiences. Results focused, high levels of personal initiative and a positive outlook. A background in Finance and or Commercial processes is preferred. Experience of the Utilities industry is preferred, but not essential. Experience of working in a highly regulated environment, with a strong culture of information security. About the DCC: At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind ofpower to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whetherit’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we wantyou to be part of our journey. Company benefits: The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan uniqueto your lifestyle. If there are any questions you’d like to ask before applying, please contact Catia Pereira or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress. Join the DCC and discover the power of you. What to do now Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, please contact Capita Opportunity Statement: The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal.We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.We work across such a huge range of businesses and