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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
THE GIG As our Ecom Customer Care Expert for Italy, one of your main tasks will be working with our customers to develop a solution to their problem ? and provide a truly fantastic customer experience. In this role, instead of using generic strategiesthat tend to make customers feel like they are just another number. Using your problem solving skills, our expectation is that you operate with a caring and creative approach to make our customers feel valued and show we truly care. You will be a pivotal linkbetween Customer Care to Ecom Country Lead, supporting with day-to-day operations to deliver a full customer journey; acting always as a true brand custodian of Dr. Martens. This role can be based out of our Camden Hawley Crescent Head Office or Milan RegionalOffice. DAY TO DAY