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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
THE GIG This isnt your typical customer care role. As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changesto drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements. You also work collaboratively with other functions across the business and externally. Aside from this, one of yourmain tasks is working with your customers to develop a solution to their problem – whatever level it may be. Instead of using generic strategies that make customers feel like they are just another number, be caring and creative in your problem-solving skills.A true brand custodian that lives our values in everything they do. This role is be based out of our Camden Hawley Crescent Head Office. Fluency in French and English is essential. DAY TO DAY