Duty Manager

Job Description

Duty ManagerCirca £29,787 per annum, dependent on experiencePermanent 37.5 hours per weekSavoy Place, LondonWhat if you could be an exceptional and professional ambassador for IET London: Savoy PlaceWhat if you could ensure that all staff maintain the highest quality of guests service standardsWhat if you were our Duty ManagerAt the IET, making our world a better place starts by creating a better place for our people. At the IET youll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working withus has real meaning and impact, and youll grow - professionally and personally - in ways you never thought possible. Were also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.What youll be doing Youll be supporting the Senior Duty Manager with all operational functions associated with the day-to-day management of the building while delivering a 4* service to all users within IET London: Savoy Place. The role involves Conferencing and Banquetingplus a variety of Facilities Management responsibilities.What we hope you can bring to the role Youll have experience working in hotels with conference/ events and banqueting operations. A key part of this role will involve dealing directly with clients; we aim to deliver exceptional customer service every time and youll bring your experience inthis area to help us achieve this.A flexible approach to working hours is essential to ensure the venue has appropriate coverage and meeting the demands of the Duty Manager Rotas. This will involve some early morning starts or late evening finishes and weekend work.Wed love to get to know youIs Imposter syndrome creeping in Dont worry - wed rather hear from you this time than not hear from you at all! Read on for a little more information about the role.A little more about the roleHospitality and Service

• To anticipate and understand our customers needs and expectations

• To meet all clients on arrival to introduce them to Savoy Place and explain the Fire, Evacuation, Health and Safety procedures and COVID secure procedures.

• Assisting with the measurement of SLAs and KPIS each month, in order to exceed the Business Development Research Consultants kpis

• Ensuring that you are accessible and show a presence throughout the venue, interacting with members, guests, staff, contractors and suppliers.

• Ensure that clients third party contractors work safely and protect the Savoy Place fabric

Facilities Management

• To assist the Operations Manager to manage engineering contractors and concierge, security, housekeeping, support services assistants and catering service.

• To assist the Operations Manager in ensuring the building and facilities are fully operated with limited down time to members, guests and staff.

• To ensure that all reactive maintenance works are reported and followed up with

• To be a nominated person regarding the sale of alcohol on the premises.

Financial Management & Sales Development

• Ensures the appropriate procedures are adhered to, to maintain profitably within budget

People Management & Development

• To be responsible for the Front of House Teams and Members area

• Carry out training to the Team as required

Health & Safety

• To ensure the staff and users of the venue comply with all current H&S legislation.

• To be a trained First Aider and the responsible person for Fire Safety at the venue in the absence of the Senior Duty Manager or Operations Manager

Planning & Organising

• To ensure proper interrogation of the Rendezvous Booking System to prevent operational issues

• Ensure effective Duty Management, Porters, Concierge and Reception cover at all times

Information Management & Administration

• Assist in producing a weekly report for the Head of IET Venues and Facilities detailing operational issues and appropriate updates.

A little more about what were looking for

• OND or equivalent in hotel/event and catering management.
• Experience in hotels with conference/events and banqueting operations
• Well presented, with excellent customer service skills and awareness
• Excellent interpersonal skills, with the ability to communicate effectively with people at all levels
• Planning, organising and delegating tasks and duties
• Proficient in the use of MS Word and Excel
• Good spoken and written English
• Ability to work flexible hours, including evenings and weekends where required.

Desirable

• Experience at a deputy management level of a 4* venue/hotel
• Experience in dealing with FM, Contract Caterers and AV contractors
• Experience of using a computerised booking system
• IOSH or NEBOSH qualification
• Trained First Aider
• Health and Safety Experience and Audits, Risk Assessments

What if you could be you The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our Work for the IET site.

Keyskills :
Customer ServiceHospitalityClient LiaisonBanquet Operations