Dutch-speaking Service Desk Agent in beautiful Budapest

Job Description

Are you a service-minded Dutch speaker looking to work for one of the worlds largest IT firms in Budapest Then please read on!Your employer is one of the worlds leading IT professional services companies, transforming clients business, operating andtechnology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. We arean outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.Why Budapest Living in Budapest is pretty great. Expats in Hungary can expect to pay less for food, medicinesand cosmetics, and monthly public transport costs and average rent are considerably lower than many countries. Value for money and the opportunity to live well whilst saving money are some of the best reasons to work in Hungary, and you will find the peopleto be welcoming and accommodating.We can offer: Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe. Training and continuous learning and certification opportunities (we have the BEST and most professional TRAININGTEAM in our organization). Chance to be part of a rapidly expanding organization. Multilingual environment, native colleagues (50% of the team is a native speaker of their support language). Pleasant and inspiring working atmosphere with multicultural communityand state-of-the-art technologies. Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute). Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass(at a discounted price), medical benefits and other perks. Reimbursable language courses. Team events and Company events (cool and youthful parties with team-games, etc.). High value awards and recognitions, annual bonus for top performers, and annual salaryreview. Responsibilities: Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope. Ticket creation/categorization/prioritization. Ticket escalation to respective Support Group. Coordinating the Dutch end userresolution in cooperation with the other English speaking support units. Incident resolution and recovery. Communicating solution or workaround to the employees of the customer in Dutch. Interface monitoring and alert tickets routing to the responsible resolverteams for further investigation. Communicating updates regarding major incidents to users. Running reports on active users on a quarterly basis and verifying with managers. We are looking for you, if you: Have excellent written and verbal communication skillsin Dutch and at least upper-intermediate English. Have experience in customer service - experience gained in IT Help Desk would be an advantage. Have at least High School degree. Have desire to learn - no IT background required, training will provide the necessarytechnical knowledge. Are open to work in shifts. Have excellent communication skills - both written and spoken. Are flexible, open-minded personality with a "can do" attitude.