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| Job Location | London |
| Education | Not Mentioned |
| Salary | £35,800 - £39,800 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Owen Reed is looking to recruit a Document Production Night Workflow Co-ordinator/Operator to join a top firm in London. The roles offer Remote set up. The Role To take responsibility for the coordination of workflow and job intake.To produce high-quality complex legal documents using Word, Excel and PowerPoint, including:• Creation and amendments from handwritten mark-ups• Transcribing audio and digital dictation• Producing secretarial-type documentation• Document Comparison / DeltaView• Creation and manipulation of pdf documents• Scanning and Document Conversion• Troubleshooting and rectifying problem documents Key Responsibilities Work intakeTo take responsibility for the following:• Taking detailed job briefs, estimating job production time and negotiating deadlines• Logging in and prioritising workloads in the centre• Assisting with the handover process between shifts and operators• Liaising with day and evening Workflow Co-ordinators• Dealing with telephone queries• Dealing with incoming emails• Providing technical/helpdesk support to clients and team membersOperational• To own and take responsibility for the work produced in terms of the final product e.g. consistency, accuracy and quality• To meet all client deadlines, notifying the Team Leader and the client in cases where it is not possible to do so• To demonstrate flexibility towards the variety of jobs within the department• To quality check own work and that of others within the team (when appropriate)• To work effectively within a team environment as well as being self-motivated• Get involved in projects assigned by Team Leader or Document Production Manager• To liaise with the clients in a professional and helpful manner and establish good working relationships• To liaise with all other internal departments as appropriate• To answer queries relating to document production• To accurately complete ServiceNow, the Document Production workflow system, with all information pertaining to jobs in order to provide a full and comprehensive audit trail• To ensure appropriate handover notes are completed for any incomplete work• To facilitate problem solving within the team, assisting operators with any technical problems or referring to the appropriate person• To ensure all client feedback is brought to the attention of the Team Leader or Manager• To efficiently process and distribute all incoming faxes to the Fax Administrator account• To answer and respond to all incoming department calls in a prompt and effective manner• To follow and adhere to all Firm policies and department procedures• To perform any other ad-hoc duties, such as admin tasks, organising couriers, as deemed necessary or when instructed by Document Production Team Leader or Manager
Keyskills :
Document ManagementLegalSecretarialSecretarial SkillsLegal Service