Discovery Business Analyst

Job Description

Join Police Digital Service as a Discovery Business AnalystAbout Police Digital ServiceWe exist to harness the power of digital, data and technology to enable UK policing to better protect the communities it serves. Ours is a team of experts in commercial services, technical assurance, data, digital transformation and innovation, with a uniqueexperience in policing and national programme delivery.The Discovery Analyst is an important role in the project discovery function for PDS, reporting to the Discovery Manager. The Discovery Analyst is responsible for working with the project discovery team to discover, analyse and assess new project requests.Helping to build the project scope, outline business cases and proposals as required.Key Responsibilities

• Communicate with internal colleagues to understand the needs of all PDS Portfolio and programme elements and Force requirements as a whole
• Carry out research activities with users to gain a deep understanding of the people that use digital services
• Undertake reviews of system or policy usage across policing to provide landscape data to inform decision making
• Use data modelling practices to analyse findings elicited from business, technical, operational, and cyber stakeholders to form a set of requirements to enable projects for successful delivery
• Consider opportunities and potential risks with associated mitigation attached to suggestions made by key stakeholders
• Working with DDAT/Cyber & business engagement functions to Identify the processes and information technology required to introduce recommendations received
• Gain agreement from senior management or programme sponsors, of the best method of introducing recommendations into the proposed project, being able to influence persuasively to ensure benefits delivery accountability is accepted by senior staff and officersas they are convinced about the initiative
• Communicate the benefits of your recommendations across PDS, National Portfolio and customer Forces and help to address any uncertainty and concerns raised by the user communities
• Produce written documentation to support your work, report on findings and to present to stakeholders when necessary. Particular focus on requirements production for Dev Ops to easily configure and introduce process enhancements using the PowerApps suitand M365 functionality
• Support staff and teams in making your recommended changes, including helping to resolve any issues, by designing and delivering training sessions and skills sharing channels on Teams
• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
• Develop outline acceptance criteria to enable senior management to validate and sign-off on transitioning elements, and operational or support service process improvements.
• Support knowledge transfer and migration of processes, documentation, methods etc into PDS from the Portfolio and other National Programmes, utilising current structures where possible or recommending and implementing where required
• Identify and define performance measures and reporting structures for the Discovery Service to assure the discovery process
• Ensure the security of information and that company information assets, systems and infrastructure are protected appropriately
• Work with PDS colleagues to utilise existing and continually improve delivery models
• Carry out the role in a responsible,professional and security-aware way

Experience:Essential

• A minimum of 5 years of proven, demonstrable and current business analysis experience in large and complex organisations with equally complex service requirements
• Change management and business process experience, together with a proven track record of service transition
• A proven record of dealing with complex services and meeting conflicting demands, working to strict time management deadlines.
• Demonstrate significant experience of designing, improving and managing service functions within in a large complex multi-faceted organisation
• Demonstrate ability to think strategically whilst having a strong focus on performance and operational service delivery

Desirable

• Experience of Blue Light and/or Government organisation governance.
• Supplier relationships experience in the Police Tech marketplace.
• Experience with Systems Thinking, six sigma or similar business improvement techniques.
• Proven security domain knowledge in terms of the successful delivery and/or transition of internal service(s) to managed service providers and/or outsourcing environments.

Why Join us

• Balance is important and we want you to take time off to rechargeso we offer 28 days annual leave plus bank holidays, rising to 30 days after 5 years of service.
• We care about your well-beingwe have an employee assistance programme that offers not just welfare benefits and counselling at the end of a telephone line but also discounts.
• We want to help you plan for the futureso we offer an excellent pension scheme and life assurance cover.
• We want you to be able to put your mind at rest regarding your healthoffering remote GP, mental health and physiotherapy appointments via video consultation.

Working Arrangements

• Currently the entire Company is working remotely