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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Who we are looking forAs part of the Professional Services organization within Mercatus, the primary goal of the Program Manager will be ensuring successful Implementation and Configuration Services ("ICS") to meet customer requirements while promoting customer adoption and providinga channel for the sale of other company Software and Services. This role is extremely critical as it takes the handoff of a client from a finalized Sales contract to ensuring that customer is effectively on-boarded (a consulting engagement that could lastseveral months). As a senior hire on this team in high growth phase, this person has the unique opportunity to also support business development efforts heavily throughout the sales process. As such, the role is equal parts Sales, Client Management, and Operations,and it works closely with every area within the company while gaining a deep understanding of all areas of the business. The Program Manager will be the key interface to customer success and have consistent exposure to large private markets funds and multi-nationalcompanies. The key to this role is delivery - the Program Manager will lead the execution to deliver to client goals while being a trusted advisor to the client. The Director level is responsible for more complex, strategic clients. Why this role is important to usThe team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealthmanagement and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for. What you will be responsible forAs Director Program Manager you will