Digital Business Analyst

Job Description

Our client is a global Digital marketing Advertiser, they build campaigns. Shops. Robots. One-of-a-kind-experiences. Anything that will help transport people, brands and products. And always rooted in digital innovation. Its an approach thats seen us partneringwith the likes of Samsung, Absolut, Coca-Cola and Jaguar Land Rover, creating enduring ideas for any marker - and within any medium.As a full service agency weve got plenty of experience in shopper marketing, experiential, traditional advertising, social, retail design and sponsorship - awards to show for it, too. In the past few years weve earned our share of Cannes Lions, Clios,POPAIs and Kinsale Sharks.Your Key Responsibilities:The role of the Direct to Consumer (DTC) Project & Campaign Executive is to work with Marketing to define and execute project plans to deliver a mixture of campaigns and new initiatives for the DTC Samsung.com sales channel.The role will also support stakeholder manage product sectors. For example - liaise with Product managers in Korea and Europe to shape product launches and new projectsBe a Subject Matter Expert (SME) on specific areas of S.com as directed by The Head of DTC Delivery and enhance the performance within that area, for example, but not limited toePromoter performanceThe DTC Business Analyst will typically play a key role in a the DTC eCommerce Delivery team in a fast evolving DTC (Direct to Consumer, eCommerce) service on Samsung.com . This will be within agile and waterfall project, programme, andportfolio environments. They will work to assess situations and understand problems, eliciting, analysing, validating, and gaining consensus of business requirements and user stories across complex stakeholder landscapes within our European Office and our15European markets.The ideal candidate will have extensive experience in complex transformations (ideally with Hybris experience), applying skills in, and leading business analysis across a number of different styles of transformation. They will have experience and knowledgeunderpinned by the tailored use of several frameworks and methodologies to perform as an effective analyst. Ideally they will understand the DTC landscape, with knowledge in Hybris and/or DTC Payment Solution.The role will be home based in Chertsey will include work in our 15 European markets. It is expected that DTC Business Analyst will quickly acquire a detailed understanding of the Samsung DTC landscape and support the Director of DTC Delivery with presentations.Details:

• Planning and executing the analysis across complex transformation and stakeholder environments
• Analyse and understand complex user and business needs, including where material is conflicting and drawn from multiple sources
• Map complex processes and information flows into appropriate artefacts for communication with both stakeholders and the team
• Translate user needs into system functionality requirements
• Understand the internal and external situation and environment, eliciting and managing any non-functional requirements.
• Track, review and manage requirements with appropriate stakeholders to maintain records of traceability and prioritisation.
• Negotiate with and persuade stakeholders with a balanced consultative approach to ensure that the principles of user centred design are balanced against service requirements.
• Write clear and concise user stories with clear and testable acceptance criteria.
• Communicate User Stories, Success Criteria and other relevant information with the DTC Development team and DTC Delivery Project Managers

Essential:

• Operate within programme, portfolio or scaled agile methodologies.
• Demonstrably able to select the appropriate business modelling techniques that are most effective to help people understand the situations, problems, and solutions.
• Design and influence improvements to business structures, processes and information flows supported appropriately with automation and technology.
• Breadth of effective techniques to define and manage requirements, prioritisation, and scope with others in a range of different types of change methodologies and situations.
• Defining and enhancing standards and applying appropriate techniques to elicit and document requirements.
• Managing traceability of, change to and the refinement of requirements, identifying issues and omissions and managing escalations with senior stakeholders.
• work that delivers effectively and efficiently in fast paced environments, in agile and waterfall project methodologies
• Extensive experience of working in different project methodologies and awareness of how to adapt their practice
• Stakeholder management to understand objectives and resolve tension and conflict.
• Extensive Business Analysis or relevant knowledge gained from recognised bodies (BCS, BABOK, Agile PO).
• Excellent problem solving and analytical skills, including the ability to create clear observations, analysis and conclusions based on customer interviews, published requirements and data.
• Excellent written and verbal communicator.
• Desired:
• Business Architecture experience / knowledge
• Experience of Hybris & DTC payment gateways
• Practical experience and knowledge of Lean practices.
• Good understanding of DTC (eCommerce) services and technology marketplace with knowledge of products, platforms and emerging technologies.
• Knowledge and understanding of Software development lifecycles
• in managing story development in tools such as JIRA, Azure DevOps or similar.
• Experience in collaborative and remote tooling (Teams, JIRA etc.).
• Experience in Enterprise Architecture
• Ability to understand complex eCommerce issues combined with deep analytical skills.
• Experience of working in scrum environments with team definitions of ready and done.