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Digital Analyst - Travel Industry

Job LocationLondon
EducationNot Mentioned
Salary40,000 - 48,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Digital Analyst - Travel Industry - London/Hybrid. A unique and exciting opportunity for someone with a good understanding of travel industry technologies and booking tools to join the in-house travel team of a global professional servicesorganisation. Initial training will be in Canary Wharf, after which the role can be hybrid with 1-2 days in the office and the rest remote. Digital Analyst Responsibilities The focus of this role will be to support its global employees with support for new and existing technologies relating to travel such as online booking tools, mobile travel applications, GDS, travel intelligence tools and the in-house travel portal which isa cutting edge source of information on travel advice, hotels, airlines and more. Acting as the point of contact for support with the online booking tools or travel portal, you will respond to individual travel booker enquiries, liaise between the traveller and technology vendor to resolve any technical issues, coordinate any maintenance/updatesto the travel applications, support with the implementation if any new travel technologies, monitor KPIs defined by the global travel team relating to technology and providing analytical reports to senior management. Digital Analyst Skills Required

  • A background in technical support within the travel industry or customer support within a travel technology environment. Other backgrounds such as a digital or commercial analyst would also be desirable.
  • Knowledge and experience of GDS and Online Booking tools would be a distinct advantage
  • Sound working knowledge of Excel
  • Basic understanding of related platforms such as Windows Server OS, Active Directory, SQL Server
  • Some level of experience with SQL Design, Javascript and HTML would be an advantage but not an absolute must
  • Excellent stakeholder management, communication and customer facing skills
Digital Analyst Additional DetailsA basic salary in the region of £38,000 - £46,000 depending on experience plus excellent benefits including performance related bonus up to 14%, employee pension contribution of 9%, private health, life assurance, 25 days holiday + 3 days over Christmas,plus option to buy/see 5 days, hybrid working.Dont keep a good thing to yourselfWe grow our business through referrals, so please dont keep us to yourself. If you think were doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit http://

Keyskills :
Technology Support; Analyst; GDS; Online Booking Tool; Concur

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