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Desktop Support Engineer

Reed
Job LocationLondon
EducationNot Mentioned
Salary31,241 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an experienced Desktop Support Engineer in search for an exciting new job opportunity If so, one of the largest Central Government agencies based in London are looking to recruit two Desktop Support Engineers on a permanent basis and 12-month contract(with possibility of further extensions) to join their team. the role is full time, Monday to Friday and entails frequent travel to other sites and offices when required. This role is based on site daily and can involve physical lifting activities.Purpose of the role:As Desktop Support Engineer you will be responsible for the resolution (both reactive and proactive) of problems throughout the information system life cycle, including classification, prioritisation and initiation of action, documentation of root causesand implementation of remedies to prevent future incidents relating to end user hardware and integrated software.In addition to the above, as Desktop Support Engineer you will be required to:

  • Manage and record keeping of the desktops, laptops, software licences and spare parts (IT Asset Management).
  • As a team member you will support and upkeep the maintenance of 2,800 of desktops, 1,600 laptops and Printers.
  • Provide triage, diagnostics and remedial work in specialist fields.
Further information about this vacancy can be found in the attached job description.The successful Desktop Support Engineer will be required to evidence the following skills & qualifications.Qualifications
  • Accredited to ITIL Foundation Level or higher
  • A good standard of advanced education
  • Experience
  • Good experience of working in a customer focussed desktop or end-user support function covering personal computing devices and end-user software installations and support.
  • Experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
  • Good experience of developing and managing excellent customer relations.
Technology
  • Intel based end-user hardware
  • MS SCCM 2012 onwards
  • MS Active Directory
  • MS Office Suite - O365 including MS Teams
  • Microsoft Desktop OS Windows 7, 8, 10
  • Networking concepts (incl. security, firewalls, TCP/IP, DNS)
  • Printer installations and trouble shooting
  • Video Conferencing Systems
In return for your experience, we can offer you:
  • Salary of £31,240.82
  • 28 days annual leave plus bank holidays
  • Pension Scheme
  • Other benefits include a bespoke rewards platform and various salary sacrifice schemes such as cycle to work as well as many high street and online retail discounts
If you have the required experience and skill set apply now for immediate consideration!

Keyskills :
Customer SupportTechnical Support2nd Line3rd Line Support

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