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Desktop Support Analyst FS Securities up to 25 bonus

Michael Page Technology
Job LocationLondon
EducationNot Mentioned
Salary£32,000 - £38,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The IT Engineer will be the single point of contact for all staff in the growing London and US Offices for all IT 1st/2nd Line Support issues including applications, hardware and telephony. Moreover, they will be proactive in identifying the IT needs of the team, resolving day to day issues and on-boarding new members of the team onto the wider IT system.Client DetailsAfrican based financial services group, offering retail and corporate banking solutions for an international client base.Description

  • Resolving 1st/2nd Line IT issues with hardware, software and telephony.
  • Provide VIP Support to key stakeholders including CEO and CFO.
  • Escalation to the wider IT team based in South Africa.
  • Identifying the hardware needs of the office.
  • Managing existing vendor relationships: Networking / WIFI and Print Management.
  • Setting up mobile devices (android and iOS), Dell desktops / laptops and other hardware.
  • Build and maintain relationships with the wider IT Team predominately based in South Africa.
  • Ensuring all SLA (Service Level Agreements) are met.
  • Present IT issues and resolutions to non-technical stakeholders.
    • Profile
  • High-level of experience with Microsoft Office.
  • Good understanding of Cloud Applications including Office 365 and One drive.
  • Exposure to CRM systems (ideally Sales force).
  • Ability to support Cisco telephony and Xerox Printers.
  • Minimum 3 years experience in a similar role.
  • Proactive and quick thinker.
  • Ability to work occasionally out of core hours.
  • Self-starter within an independent environment.
  • Excellent written and communication skills.
    • Job Offer
  • Competitive salary and discretionary bonus.
  • Autonomous / independent working environment.
  • Social office including Christmas and Summer parties, weekly Friday socials, regular company outings.
    • Base: £32,000 + £38,000Bonus: 10-25%Location: Canary Wharf Required skills
  • Windows AND Microsoft AND

    • Keyskills :
    Windows AND Microsoft AND

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