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Desktop Support Analyst

In Technology Group Limited
Job LocationLondon
EducationNot Mentioned
Salary33,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: Desktop Support Analyst - FintechLocation: City of LondonSalary: £35,000 (DOE) We are hiring a Desktop Support Analyst to join a leading Fintech company in the City of London. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. This role requiresproficient technical skills and a strong customer service mentality.Responsibilities:

  • Set up and configure new hardware, software, and peripherals, such as printers and scanners
  • Provide support for all internal and external customers
  • Troubleshoot system and network problems and diagnosing and solving hardware or software faults
  • Install and maintain software, upgrade systems and apply patches
  • Respond to queries either in person or over the phone
  • Report on recurring problems and provide suggestions for solutions
  • Research potential solutions to complex technical issues
  • Maintain accurate documentation of IT solutions, processes and procedures
  • Monitor system performance and provide performance statistics and reports
  • Maintain and configure IT systems, including local area networks and wireless networks
Technical Skills:
  • Strong knowledge of Windows operating systems
  • Experience with Microsoft Office Suite, Outlook, and other software applications
  • Knowledge of computer hardware, including laptops, desktops, and peripherals
  • Ability to diagnose and troubleshoot technical issues
  • Excellent customer service and communication skills
  • Ability to work independently and handle multiple tasks simultaneously
  • Knowledge of network protocols, such as TCP/IP, DNS, and DHCP
  • Strong analytical and problem-solving skills
Key Benefits:
  • A competitive salary of £35,000 (DOE)
  • Hybrid Working Available / Flexible Work Hours
  • Training + Development Programme
  • Pension Contributions
  • Sociable Office - Drinks / Snacks / TVs / Pool Tables / Chill Zones
  • Life Insurance
  • Private Medical healthcare
  • Perkbox
  • Cycle to Work / Season Ticket Loans
Keywords: Desktop Support, Desktop Support Analyst, IT Support, IT Support Analyst, Technical Support, Technical Support Analyst, FintechIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
Windows Server / Windows Operating Systems / Active Directory / Group Policy / Office 365 / Exchange Server / Azure / SharePoint / VMWare / Hyper-V

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