Desktop / Platform Support Engineer

Job Description

Job title: Desktop / Platform Support Engineer Role type: Contract (6 months) Department: GIS Technology Location: London Company overviewNomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three businessdivisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For furtherinformation about Nomura, visit www.nomura.comDepartment overview:The successful candidate will work within the Desktop Support Function which is part of the wider Digital Workspace Stream.Desktop Supports role is to provide first and second line support for all areas of the business from Global Markets, Investment Banking and the Corporate departments (Exec office, Finance, HR, Operations, Facilities, Risk, etc.)Roles and Responsibilities:

• Ensure stability, reliability and availability of applications and services for the business.
• Act as an escalation point and go to person for banker queries relating to support, technical questions or general process and procedures.
• Own and manage issues and any escalation ensuring they follow established policies & procedures
• Create and maintain all operational documentation, processes and procedures with the aim of building and maintaining a knowledge base of banking IT nuances.
• Ensure new joiners have all necessary equipment day one and follow up with training and overviews of IT processes and procedures
• Help with Corporate IT projects that affect banking (e.g. Office 365 implementation or Laptop software upgrades.
• Collect diagnostics and other supporting evidence to identify root cause & problem trends.

Key objectives critical to success of the role:

• Proactive approach to prioritising and triaging issues
• A solution-focused attitude and flexible approach
• Able to effectively balance time between day-to-day support, Book of work assignments and project related tasks.
• Ability to understand how your role relates to the overall goals of the business, a customer-focused mind-set
• Confident and articulate in communication enabling effectively communicate at all levels of the organisation
• Ability to initiate, organise and progress project activities with minimal supervision.
• Networking - ability to bring together various Tech teams to help provide solutions (eg. Networks, Messaging, Engineering)

Qualifications, Skills & Experience:

• Strong understanding of platform administration tools such as (AD, SCCM, Group Policy, PowerShell etc.)
• Good Understanding of network components such as (DHCP, DNS, Firewalls, VPN, RDP, PCIOP and Blast protocols)
• Experience with Endpoint security tools such as (Antivirus, Ivanti, Posture checks etc)
• Working Knowledge of ServiceNow
• Exposure to VMware (VDI) & Citrix (Director / VDA) platforms both as an internal and remote access solution
• Exposure to Mobile Technologies (iPhones, IPads, etc.) with MDM
• Exposure to Cloud Technologies such as (Office365, BOX)
• Good knowledge of infrastructure technology with particular focus on workspace technologies
• Proficiency in the use of SharePoint, Confluence and Jira

Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminateon the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation.If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.