Deputy General Manager - Friendly Coworking Company!

Job Description

Are you looking for a busy and varied role within a growing organisation, with a line of responsibility to a friendly and driven Front of House team Look no further!Our client are a professional co-working organisation who provide their members with customisable workspaces designed for people to innovate, connect and thrive!We are currently searching for a level headed Deputy General Manager, who loves to deliver maximum operational excellence to clients and members.If you have experience of working in a professional, fast paced environment, consider yourself a team player and are able to hit the ground running, apply now!About the job role;JOB TITLE: Deputy General Manager JOB TYPE: Permanent, Full TimeHOURS: 08:30am - 17:30pmSALARY: £28000 - £32,000LOCATION: HolbornCULTURE: Busy, friendly team culture, hardworking team, chatty, sociable, fast paced!BENEFITS: Fantastic monthly social events, free breakfast, access to on site gym, pension plan, progression and training opportunitiesMain function of job:

• Supervise member move-ins and move-outs for co working space
• Alongside any Senior Front of House, day to day management and onboarding of the Front of House Team
• Liaise across the verticals to plan, promote and carry out relevant and interesting community events and services
• Support the General Manager to ensure member satisfaction, exceeding customer service levels and constantly seeking new ways to engage members and enhance member loyalty with the brand
• Continually identify opportunities and connect members where possible
• Maintain member records, feedback and issues as per processes
• Resolve any building or member issues and requests as promptly and efficiently as possible
• Conduct tours for new and prospective members
• Support the General Manager to deliver a building that is safe and clean as per all processes and standards; on brand; managed to agreed budgets and is performing at maximum financial and operational efficiency, at all times
• Have a good knowledge of company technology and help with troubleshooting problems
• Carry out a building walk-through inspection regularly each day to ensure building standards, supplies and to ensure the building is on brand
• Manage building help desk requests and ensure they are completed inline with SLAs or escalated when required
• Seek to improve operational costs and efficiencies
• Support with debt collection
• Support the General Manager with their overall management and supervision, upskilling and mentoring, and performance evaluation.
• Be a resource to the team when required
• Create lasting and supportive relationships with internal stakeholders to create the best possible experience in your building
• Conduct morning meetings each day to best support the team and building
• During the General Managers absence and holiday, take on extra responsibilities as directed by Ops Director

Experience, knowledge and skills required

• At least 2+ years experience within an Office Coordinator/ Management / FOH role or Account Management role
• Experience in a supervisory role with least 2 direct reports
• Experienced in delivering a high level of client service
• Excellent communication skills, both written and verbal
• Able to easily build and establish relationships in the workplace
• Experienced in working withing a co-working space - Desirable
• Project management experience - Desirable

Personal Attributes

• Right attitude towards work - proactive, able to use initiative
• Confident team player
• A collaborative mindset
• Exceptional attention to detail
• Strong leadership skills
• Friendly and bubbly, great interpersonal skills

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