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| Job Location | London |
| Education | Not Mentioned |
| Salary | £30,000 - £33,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
The Customer Support Specialist will be committed to providing the highest quality of service possible to our clients. A successful candidate will provide proactive, world-class customer support to our clients via telephone and email. The team also provides product training via WebEx sessions that are customized to the clients needs and requirements.Client DetailsThe financial services client is one of the big three credit rating agencies with offices in over 30 countries. They provide data, research and analytics to support informed decisions. We help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environmentDescriptionThe main duties of the Customer Support Specialist include:Provide 1st level support to internal and external users for all products and delivery channels (Web, API, Excel Add-in, Datafeeds).Document and manage all queries, enhancement requests and feedback received via email and telephone to ensure a timely resolution and an overall positive client experience.Work closely with Product, Information Technology, Sales and other groups in the analysis, interpretation and resolution of client issues pertaining to Research, Ratings, Country and Industry Risk, Data and Analytics. dback to Product and Sales as appropriate to support product enhancement, renewal and growth objectives.Take part in internal projects (Salesforce, metrics, etc.) if and when required.Produce ad-hoc reports and clients usage statistics.Be proactive and identify innovative ways to improve the client experience.ProfileThe pre-requisites for the Customer Support Specialist include:
Keyskills :
Customer Suppt Pivot Tables API Client Suppt VLOOKUPS Fixed income data feed