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| Job Location | London |
| Education | Not Mentioned |
| Salary | £35,000 - £50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Are you passionate about providing first-class IT support to international organisationsI have an excellent opportunity for you! My client is an award-winning FinTech and RegTech start-up company that offers unique SaaS (Software-as-a-Service) solutions to banks and financial institutions for smart document management. It is a unique platform that allows firms to run documents faster and more efficiently, while solving multiple organisational workflow problems helping them save millions.Main responsibilities:Provide support to clients in accordance with the company SLA (Jira Service Desk, email, phone) and deliver first-class customer experienceBecome a software product expert, maintaining excellent product knowledge and understanding of how customers use the productFacilitate incident management process by determining the cause of the problem, initiating and coordinating internal work on the resolutionRecord, track and effectively resolve incidents and queriesUpdate and maintain user documentation (user guide, training materials)Design and host training sessions for clientsThe ideal candidate profile:At last 3 years of experience in SaaS customer supportStrong verbal and written skills as well as great attention to detailProactive, can-do attitude and comfortable in a fast-paced environmentFluent English is a mustPackage and Benefits:Permanent full-time contractFlexible workingSalary depends on experience and skillsAnnual Leave 29 days plus bank holidays!Pension SchemeHealth & Dental InsurancePlenty of growth and development opportunitiesIf this feels like the opportunity you are looking for and your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information.Thank you for applying to Euro London Appointments, the UKs largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com Required skills
Keyskills :
english customer suppt french it london russian spanish jira fintech regtech