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| Job Location | London |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
HEAT is an immersive and innovative ecommerce platform looking for a Customer Support Manager, who is deeply customer centric and passionate about customer experience.Within the role as Customer Support Manager, you will be responsible for laying the foundation for HEATs customer service and executing on that strategy. You will work closely with our leadership team and be the voice of the customer to the business.In your day-to-day, you will work closely with the VP of Operations and founders, ensuring the best customer after sales experience for new and recurring HEAT customers across the world.You will also be responsible for hiring and inspiring a team of Customer Service agents. The ideal candidate is an experienced manager, who is excited to be hands-on in a startup environment.We believe that Customer Service is a mission critical function and we are looking for the right manager to spearhead this function.Core Responsibilities