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| Job Location | London |
| Education | Not Mentioned |
| Salary | 15.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Customer Support AdvisorWe are currently recruiting for an Customer Support Advisor to start asap; on a 6 month temp basis. The role is located in Farringdon, 4 days office based 1 day working from home. £15 an hourWHO WILL YOU BE WORKING FOROur client is an established non-profit membership organisation. WHAT WILL YOU BE DOINGReporting to the Customer Support Team Leader, the Customer Support Advisor will be the first point of contact in all interactions with our customer and member base which includes: students, members, employers and customers, ensuring a first class and personalisedexperience is delivered.* Being the first point of resolution for all customer and member related enquiries* Providing customers and members with advice and guidance on next steps; upselling and cross selling our training, qualifications, events and flagship conferences* Undertaking the day to day operational functions relating to the team policies and procedures within agreed Service Level Targets* Providing an excellent service to both internal and external customers, communicating effectively and courteously and providing information and advice on matters relating to the work of the Commercial Department.* Provide support to the Membership Journey Team with assessing applications for student membership, new Associates and Fellows, administering exemptions, handling renewals and, upgrades and removals from the register of members.* Providing follow up support for the Relationship ManagersABOUT YOU * Experience of working in a busy environment within a customer focused organisation, within an inbound and outbound call/contact centre environment* Used to operating on the phone, with a track record of success in developing customer relationships* Excellent communication skills, both written and oral* Excellent listening and questioning skills* Extremely IT literateHOW DO I APPLYTo apply for this role, please click on the Apply button below. *PLEASE NOTE: YOU MUST UPLOAD YOUR CV IN THE POP-OUT WINDOW TO BE CONSIDERED FOR THIS ROLE - Quick Apply applicants will unfortunately be missed