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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
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Job Type | Permanent, full-time |
Role SummaryCSMs are trusted advisors to their client base and combine relationship management, education, and functional expertise to drive adoption, retention, and growth within assigned account portfolio. Enterprise CSMs are responsible for successful adoption and expansion of the LSEG Data Platform (including Real-Time - Optimized and DataScope) within their accounts. Equal parts trusted adviser and roadmap architect, the Enterprise CSMs engages with key stakeholders, assist in reducing competitive risk and find opportunities in their accounts. Through growing customer satisfaction and adoption, create the conditions forsuccessful renewals and upsell growth potential. To achieve this, Customer Success Managers at LSEG collaborate with internal teams & roles (Account Managers, Sales Specialists, Customer Support of various levels, data teams, administrative functions, Product & Programme management, Developer Advocates, SolutionsConsultants & fellow CSMs). What youll be doing: