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Customer Success Executive

Redimeer
Job LocationLondon
EducationNot Mentioned
Salary35,000 - 40,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We are looking for someone with a passion for working with customers to join a Customer Success Team to build amazing relationships with a growing client base and provide a point of contact that is always available (within office hours) to listen and help.Youll be working the Head of Customer Success to provide first class support to delight all clients.Responsibilities

  • Ensure contractual SLAs are met
  • Produce and execute retention plan for clients approaching the end of their 3yr license agreement.
  • Lead on producing and managing customer license keys & SharePoint logons
  • Hold regular client catchups
  • Support prospective and new clients
  • Providing customer feedback
  • Become a customer advocate
  • Lead on the strategy and coordination of whole company effort to grow the community of clients and users
  • Assist the Head of Customer Success in responding to and managing support tickets
  • Own and lead on the company sharepoint and IT provider relationships
  • Support other urgent ad hoc tasks as required
Experience required
  • Previous experience gained in a customer success role, ideally within a B2B environment
  • Ability to manage multiple client stakeholder relationships
  • Lead and plan client meetings
  • Communicate with all levels of staff on the client site
  • Good MS Office skills, including Word, Excel, Sharepoint
  • Great communications skills; on the phone, email and in person.
This is a great opportunity to join a growing company based in London. This role can be fully remote.

Keyskills :
Account ManagementCustomer Success

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