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Customer Success - Complaints

Job LocationLondon
EducationNot Mentioned
Salary£70,000 - £100,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A Global Banking business is seeking a Customer Success Manager who will be the subject matter expert across complaint outcomes and be the key point of contact for the global complaint management strategy.This is a newly created role and the Customer Success Manager must have the following expertise:

  • Must demonstrate they have worked in a global complex business managing complaints producers and process
  • Ability to write and advise on complaint policy across a wide matrix of countries
  • Ideally has come from a risk operating model
  • Experience of global reporting - being able to provide commentary on what the issues are and how to fix them
  • Experience in working for global markets and ensuring they are adherent to complaints procedures
This is not a front office complaints role, this role is suitable for someone who can demonstrate they have put together complex complaints procedures and rolled out initiative that ultimately improved customer journey and success.McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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