Customer Success/Account Manager - Hybrid (Remote & London)

Job Description

Job; Customer Success/Account Manager - Hybrid (Remote & London)This company is on a mission to transform digital fundraising by building technology that empowers great causes. Their donations, event registration, and fundraising platform currently support more than 4,000 charities raise over £50 million pounds a year.Launched in 2012, theyve come a long waytheyve raised a Series A with social-impact focused investors, theyve grown to 85 people, and theyre looking to increase that number even further in 2022. Its still early, but theyre on an incredible journey.Theyre looking for a Customer Success Manager for their commercial team. This is an exciting opportunity to join a fast-scaling, socially driven organisation and to own and build relationships with their key charities. Reporting to their Customer SuccessLead, youll be critical in transforming digital fundraising in the UK charity sector - and also help build and grow a company of smart and passionate people. And create a real impact.How youll contribute;

• Provide sector leading relationship management to your portfolio of their largest accounts enabling them to raise more for their causes and reach their full fundraising potential.
• Focus on driving product adoption, creating a positive customer experience and account growth.
• Be in the internal voice of the customer, work with their product team to deliver feedback to shape their product roadmap to ensure delivering the best product to support their charities.
• Nurture customer advocacy in the form of testimonials, references and case studies.
• Manage churn risk and identify upsell opportunities.

About you;

• Approx. 3 years experience in Customer Success or Account Management (even better if this is managing a portfolio of B2B SaaS clients)
• Customer focused, you put the customer front and centre of every decision.
• You are a confident and passionate communicatormanaging any situation from difficult stakeholder conversations to creating engaging slide - decks for client meetings.
• Tech savvy, with an interest in learning how their product works and the ability to provide technical assistance to non-technical contacts.
• Be a positive and enthusiastic team player, their team is collaborative, theyre looking for people who are not afraid to bring new ideas to their team for discussion.
• An understanding of the charity or fundraising sector is helpful but not essential.

Other Stuff;

• £s; OTE of £33K (~£30k basic salary with a 10% annual bonus)
• Benefits; a generous equity/share options scheme, flexible hours and option for some working from home, one paid day to fundraise for a charity of your choice, cycle to work scheme, season ticket loan, a mentor program that offers structured support fromsenior team members within the business.
• Location; this is a hybrid role, ideally 2 days per week in their office but they can be flexible. Their office is located close to Tower Hill tube station (EC3R) near Tower Bridge.

• Interested Please send your (Word doc) CV,
• Please only apply if you already have a UK NI number & the ability to work in the UK indefinitely & without sponsorship
• Not for you but you know someone suitable - Profile 29 can pay a referral fee,
• Visit our website for lists of all current job opportunities,

In accordance with GDPR by applying you give Profile 29 consent to use your data for recruitment purposes only (details of Profile 29s privacy policy can be found at: profile-29 .com/privacy)Profile 29 recruitment keywords; client success manager client success lead client success executive saas technology software digital platform b2b account manager account management account executive relationship manager London work from home remotewfh hybrid