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Customer Service Supervisor

Office Angels
Job LocationLondon
EducationNot Mentioned
Salary£13.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

JOB ROLE: Customer Service ManagerCOMPANY: Private HealthcareHOURS: 08.00 - 17.00SALARY: £13.00 per hourTEMP ROLE: ASAP for 2 weeks possibly longerLOCATION: Remote / West End of LondonDUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:My client is looking for a Customer Services Manager to lead the existing team on a temporary basis until they hire somebody permanently. The CS team operates seven days a week providing support to their customers / clients.You will be required to work 5 days a week remotely and be happy work from the office in the West End of London.Responsibilities include:

  • Managing a team of CS agents
  • Ensuring the team is fully-trained with full knowledge of products and services and all relevant legislative issues
  • Updating the team members with their working hours on a weekly basis
  • Providing excellent customer service and informative responses.
  • Providing customers with support and advice.
  • Ensuring the management team is kept appraised of all CS issues so they can be dealt with in a timely manner
  • Working with a variety of CS systems
  • Minimum of 3 years customer service experience.
  • Great problem-solving skills with the ability to use your initiative.
  • Independent worker who is also a team player.
  • Excellent telecommunication and email skills.
  • The ability to handle concerns and complaints delicately and independently.
  • IT competent with the ability to learn new systems quickly
  • Be a "can-do" individual - happy to roll up their sleeves and dive into the issue
  • Be able to operate under pressure
  • Thrive in a fast-moving environment where government and commercial requirements can change on a weekly basis
  • Mother-tongue English
    • SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:
  • You will need to have experience of using Zendesk
  • You will have a proven track record of building, managing, and leading a Customer Services team
  • Have a laptop
    • If this company and position appeals to you then please apply by sending your CV on-line to the advertOffice Angels are an equal opportunities employerOffice Angels are an Employment BusinessThank you for your interest in this role. Successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion.Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Tottenham court road, Piccadilly Circus, Covent Garden, Leicester Square, EustonOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Required skills
  • Customer Service
  • Healthcare
  • Zendesk
  • Customer Service Manager

    • Keyskills :
    Customer Service Healthcare Zendesk Customer Service Manager

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