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Customer Service Representative - Remote / Work from Home

Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time

Job Description

Overview Add an annual turnover of $24 billion to a rental and leasing fleet of over 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Cara business thats grown into the largest global mobility provider in the world. Were currently seeking home-based Customer Service and Claims Representatives. If you believe in going the extra mile to keep the customer happy this could be the role for you! The successful candidates will be enthusiastic and self-motivated. You will alsobe able to show us you have got what it takes to deal with customer reservations and body shop, insurer and branch updates to make sure the hire process runs smoothly.The role is full-time or part time with a minimum of 30 hours per week.Responsibilities

  • Providing exceptional customer service
  • Gaining repair updates from customers, bodyshops and work providers
  • Updating customer files with accurate information
  • Liaising with bodyshops, work providers and branches to resolve any problematic claims
  • Making decisions based on accident circumstances
  • Liaising with loss adjusters, policyholders, brokers and other third parties
Qualifications
  • Ability to build a personal rapport with our customers, branches and body shops
  • Proven ability in a targeted environment and meet deadlines
  • Excellent communication skills
  • Confident telephone manner
  • Ability to work independently and to be self-motivated
  • Must be currently based in the UK
Key (minimum) requirements - Personal
  • Working shifts between Monday to Friday 8am - 5pm, 30-40 hours per week and every other Saturday
  • Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
  • Must have a suitable alternative location from which to work in the event of an outage
  • Strong PC skills and technical aptitude

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