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Customer Service Operations Executive (6 month FTC)

Asahi International Ltd
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Asahi UK Ltd is the UK and Ireland subsidiary of Asahi Europe & International Ltd. Asahi UK is responsible for producing iconic British brands including cask beers London Pride and Dark Star Hophead, craft lager brand Frontier, as well as Cornish Orchards cider which has joined much-loved premium beers such as Asahi Super Dry, Peroni Nastro Azzurro, Grolsch, and Meantime under Asahi International ownership.Asahi UK brings together the Production, Supply Chain and Distribution elements of Asahi’s operations in the UK. These encompass the Griffin Brewery (Fullers Brewery), Meantime Brewing and Retail Companies, Cornish Orchards Ltd, the Fullers Distribution network, including the Horndean distribution depot and the existing Asahi UK Warehousing and Distribution network, including export operations as well as Supply and Demand Planning for the area’s covered by Asahi UK Holdings.With state-of-the-art facilities, some of the best brewers in the world, quality ingredients, and a culture based on innovation and collaboration, Asahi offers the best quality of beer to beer lovers worldwide.The RoleWe are looking to recruit a Customer Service Operations Executive - DIS Direct on a 6 month FTC. The Customer Service Operations Executive - DIS Direct will have responsibility for delivery high levels of customer service to this set of customers, and will work closely with Supply Planning colleagues.Building strong relationships across multiple functions as well as our customers will be essential to the success of this role.They will also be accountable for managing the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimised and opportunities for service enhancements are delivered.KEY ACCOUNTABILITIES AND OUTPUTS:

  • End to end management of customer orders for DIS and Direct deliveries
  • Responsible for service levels to customers, including reporting, root cause analysis and improvement opportunities.
  • Ensure proactive communication is given to customers and other relevant parties.
  • Liaising with Supply Planning and Logistics teams on 5-week lead time orders
  • Monitor actual orders against your demand forecast, speedily investigate significant variances, understand root causes and impact across wider Supply Chain.
  • Complete all relevant system updates e.g. order entry, Goods Issuing of order on despatch through to POD confirmation
  • Provide updates to customers as needed
  • Work closely with relevant Sales Manager(s) to ensure sales forecast is as accurate as possible.
  • Be the Supply Chain face of AUK to the customers and own the AUK service level into their depots, including FTA (Failure to Arrive) trends and other operational service impacts. Ensuring Timely capture of stock availability service incidents to enable accurate reporting of AUK Service Level KPI measures.
  • Demonstrate high personal integrity to develop / manage the customer relationship so that we are recognised by them as a best practice supplier.
    • Wed love to hear from you if you have
  • Excellent communication and interpersonal skills
  • Able to clearly and productively communicates ideas, plans and priorities to others in a commercially sensitive manner
  • Is able to tailor the manner of communication to take into account the very different groups of people communicated with.
  • Experience of working cross-functionally at an operational level, with demonstrable evidence of influencing your peer group and above, and strong examples of relationship building and creation of collaborative, customer-focused plans.
  • Strong analytical skills able to make the connections in data, events and trends.
  • Experience in a high volume, detailed and process driven organisation
  • Good understanding and use of IT systems ands databases. SAP experience would be particularly relevant. Intermediate excel skills required.
  • Highly organised with excellent attention to detail
  • Knowledge of the wider E2E Supply Chain ideally within an FMCG environment.
  • Graduate calibre
    • What You Get
  • Competitive basis salary
  • Bonus
  • Private Medical
  • Life Assurance
  • Pension
  • £520 beer allowance annually
  • 20% discount at the Griffin Brewery Store
  • 25 days holiday
  • You get to work at a brewery!
  • Some of these benefits are offered as a cash value equivalent as this is a FTC.
    • Further Details
  • Full-time - 37.5 hours a week
  • 6 month FTC
    • Location
  • Griffin Brewery, Chiswick
  • Nearest tube station Stamford Brook (district line)
  • Overground - Turnham Green
    • Required skills
  • Supply Chain

    • Keyskills :
    Supply Chain

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