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Customer Service Executive - Uber Drivers

Recruitment Avenue
Job LocationLondon
EducationNot Mentioned
Salary£24,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is a leading vehicle finance and rental company that offers flexible vehicle solutions to Uber drivers.In the role you will be first point of after sales contact to drivers wishing to discuss their vehicle or hire contract.You will look after general fleet and customer administration activity. This will include management of vehicle licence renewals , any fines or penalties received into the business, maintenance of vehicle and customer documentation.Key Responsibilities:

  • Acting as a first point of contact for any customer service queries regarding the customers vehicle or account.
  • Providing support and guidance around servicing, licencing, and insurance claims.
  • Resolving customer queries or allocating to the responsible team member.
  • Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals).
  • Managing customer support tickets in our CRM.
  • Resolving customer queries or allocating to the responsible team within the business.
  • Acting as a first point of escalation for any customer service complaints.
  • Management of vehicle licence renewals and any fines or penalties received into the business
Skills Required:
  • Hard Working
  • A friendly personality
  • Good communication skills via email, phone, text, etc.
  • A basic understanding of, and interest in, vehicles
  • Strong attention to detail
  • Enjoy contributing to the team and growing with our company
  • A good communicator, patient, understanding and genuinely enjoys helping customers.
  • Good time management and multi-tasking skills.

Keyskills :
Communication SkillsCustomer ServiceCustomer ServicesCustomer SupportFinance

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