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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Job Title: Customer Service AssociateLocation: LondonSalary: Competitive + bonusJob type: Permanent, Full timeAbout the CompanyLimejump is an award-winning energy tech company, connecting customers to our in-house trading and data centres as we work to revolutionise the UK energy industry.We are an ambitious company, looking to change the way businesses and consumers interact with their electricity. Following our acquisition by Shell New Energies in 2019, we are looking for talented individuals to support exponential growth against our sustainable goals. This is an exciting opportunity to join an independently operating, fully owned subsidiary of a globally established energy company and to become instrumental in challenging and changing the smart grid space. Our culture is shaped by individuals who want to make a difference every day and enjoy working in a collaborative environment.The RoleWe are looking for an energetic, diligent and hard-working Customer Service Associate to join Limejumps Customer Service team.In this role, you will be responsible for working with, supporting, and managing Limejumps portfolio of renewable energy generators, to deliver an outstanding customer experience. You will be working alongside an energetic and dynamic team, in the heart of London, as part of a rapidly growing technology company which is at the forefront of disrupting an established industry.Limejump has built a reputation for delivering beneficial change in the energy market and developing technical innovation to drive sustainability. We are committed to growing a world-class customer service team that will strengthen our relationships with customers and enhance their experience by dealing with a market leading energy supplier.The ideal candidate will have a good knowledge and experience in a Customer Support/Experience environment and ideally has some experience in the energy industry either from working in the support team at a large supplier or one of the energy industry support companies (DNO, MOP, TSO, etc.)This role will report directly to our Customer Service Manager and work closely with peers across the organisation.What Youll Do
Keyskills :
Call Centre Client Services Contact Centre Customer Service Customer Suppt Customer Service Advis Customer Relations Customer Excellence Customer Service Associate Customer Associate