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Customer Service Agent

Job LocationLondon
EducationNot Mentioned
Salary£19,000 - £22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

You want to join a Customer Experience team where the best part of your job is your great teammates, the open and fun atmosphere and being able to dance to Cameo (the last part is optional!) At loveholidays, you can get that and the chance to grow your skills and experience on a career pathway.Does that sound exciting If so, then this might just be the job for you.If you have experience from within multi-channel contact centres - preferably within travel - then you could be a great fit. Read on to see if you match what were looking for.You understand what compassion means and are able to respond to different types of customers and characters, with the understanding that different people can have diverging views of the same situation.Youll be dealing with customer inquiries in a contact centre, meaning youll appreciate the importance of working to targets and SLAs, whilst ensuring you are positive and friendly with your customers.As the first point of contact for inbound queries, you will have established a polite, calm manner that naturally puts people at ease, particularly when they might have worries or concerns about their holiday.loveholidays has a modern customer service atmosphere, where the majority of contact is via telephone but you will also be trained to respond via email, online chat and social media.Our contact centre is open 7 days a week 08:00 – 20:00. Shift patterns are variable and based on a 37.5 hour contract to include some weekend work.You will be taking advantage of discounted holidays, involved in competitions and incentives (with great prizes), hot drinks, fresh fruit, cakes and snacks. You will also get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks.This role pays between £19k and £22k depending on your relevant customer service experience within travel.Can you picture yourself in this role Click “apply” to easily share your details with us and we promise to quickly respond to all applications.About loveholidays:Working for loveholidays means you are eligible for discounted holidays for you plus your family and friends. You also have access to free hot drinks, fresh fruit, cakes and snacks. You will also get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks.Location: West LondonJob type: Full Time, PermanentSalary: £19k - £22k depending on your relevant customer service experience plus £2k for fluent in a European languageYou may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, etc.Ref: 94650

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