Customer Service Advisor

Job Description

A successful and established e-commerce business selling sports, fitness, healthcare and safety products is looking for an office-based Customer Service Advisor to join their online team in Clapham, London.The business has been launching world-class websites for the last 12 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team of 40.Show us how good you are with 10 bullet points:You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.To prove how good your writing is, we require you to send us 10 bullet points describing why you are perfect for the role along with your current CV:- Include your 10 bullet points in the cover note area of the email or,- If you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.If you don’t provide the 10 bullet points, we cannot progress your application. Benefits of the role:- Regular team outings paid for by the business- Beers, ciders, soft drinks, sweets and chocolates on a Friday.- An extra holiday day for each year of work (up to an additional 5 holidays)- Summer party- Christmas party- Free tea and coffee- Free parking- A friendly and collaborative working environmentLocation:This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute, potentially saving you hundreds of hours of travel time per year.As a Customer Service Advisor your duties will include:- Being kind and considerate to our customers- Providing excellent support over the telephone and online.- Assisting with order queries and product information.- Liaising with our suppliers for order updates and product details.- Working with internal departments to ensure queries are resolved efficiently.- Taking orders over the telephone.- Ensuring the order process is a seamless and pleasant experience.- Product support.- Authorising returns.- Further ad hoc responsibilities.The ideal candidate will hold the following skills and experiences:- You will have sent us ten bullet points (see above).- Excellent verbal and written communication skills.- Excellent organisational and problem-solving skills.- Must be fluent in English.- A polite and confident telephone manner.- Great attention to detail.This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.The working hours of the Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per week). In return you will receive a salary of £22,015.50 to £25,018.50 per annum (£11.29 to £12.83 per hour). How to apply:Your first challenge is to provide 10 bullet points detailing why you think you are perfect for the role along with your current CV. You can include the 10 bullet points on the cover note of the email or, if you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.Please note your application will not be considered if you do not submit 10 bullet points.We look forward to seeing what you come up with!Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.